Herbert Eagan
@herberteagan
I resolve customer inquiries and deliver positive service experiences across inbound support and guided tours.
ZimbabweWhat I'm looking for
I've supported customers at RCC BPO by answering inbound calls for customers in the US and Canada, gathering accurate data, and resolving inquiries using communication, training, and scripts.
As a freelance tour guide with Exotic Shore Excursions, I conduct five-and-a-half-hour tours featuring snorkeling and Mayan archaeology. I give clear activity briefings and safety rules, share knowledge about the country, and assist guests with their needs.
I bring customer-focused communication, problem-solving, conflict resolution, and a professional, efficient approach to every interaction.
Experience
Work history, roles, and key accomplishments
Freelance Tour Guide
Exotic Shore Excursions
Jan 2024 - Dec 2026 (2 years 11 months)
Conducted 5.5-hour tours including snorkeling and Mayan archaeology, communicated safety rules and information, and assisted guests with their needs.
Customer Service Agent
RCC BPO
Jan 2024 - Dec 2024 (11 months)
Answered inbound calls from customers in the US and Canada, gathered and input accurate data, and assisted with communication and basic training.
Education
Degrees, certifications, and relevant coursework
New Hope High School
High School Diploma, General Studies
2022 -
Completed high school education at New Hope High School in 2022.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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