Malak Kambriss

I am a multilingual Call Center Representative fluent in French, Spanish, and English with a proven history of resolving customer issues and supporting cross-functional teams. At Concentrix I provided chat, email, and phone support to selling partners while liaising with technical departments to close complex cases.

My background includes extensive administrative experience at Lebanese University where I managed examinations, certifications, attendance records, and improved daily office efficiency. Earlier roles in airlines strengthened my customer-facing skills through passenger handling, baggage processing, and strict adherence to hygiene and safety protocols.

I bring strong communication, conflict-resolution, and organizational abilities, plus intermediate Microsoft Office skills and experience managing high call volumes in fast-paced environments. I am motivated to contribute service excellence and reliable operational support in customer-focused roles.