Erica Jaques

Managed insurance verification, projected deductible payments, treatment authorizations, and EOB determination/payment entry in multiple EMR systems. Maintained patient charts, supported patient insurance questions, and provided backup across healthcare office duties.

Completed customer transactions and assisted customers with product questions while supporting day-to-day store operations. Performed stocking, merchandising, and maintained product knowledge.

Processed transactions and assisted customers while preparing food and supporting store merchandising. Maintained cleanliness, stocking, and daily operational readiness.

Submitted clean claims and verified eligibility while supporting insurance and patient collections activities. Performed data entry and conducted research to support claim processing.

Handled inbound patient calls and emails, placed orders, and scheduled deliveries. Verified insurance, obtained authorizations, managed returns/exchanges, and coordinated customer scheduling and account support.

Answered phones, collected payments, and corrected/re-billed denied claims. Managed aging reports and correspondence while handling daily billing and patient communication.

Supported patient call handling and payment posting while working claims again reports. Completed weekly hospital billing, verified patient eligibility, used hospital portals to confirm dates of service, and managed medical records requests.

Input patient information and performed insurance verification for OB/GYN billing. Prepared and billed hospital claims through the OB/GYN workflow.

Prepared and sent clean claims while responding to patient and staff questions via calls and email correspondence. Worked claim aging and researched/appealed denials and overpayment requests, including eligibility verification and client billing pickup.

Performed in-depth eligibility verification and researched denials while supporting coding adjustments to CPT/ICD-10 as advised. Worked on emergency hospital professional billing to support claim processing and reimbursement.

Prepared and submitted clean insurance claims electronically or by paper while maintaining patient statement workflows. Followed up on unpaid claims, applied insurance payments, handled billing for tertiary insurances, and maintained HIPAA confidentiality while supporting client reporting and invoices.

Completed coursework at Cru Institute of Barbering and Cosmetology in Garden Grove from November 2009 to April 2011.

Earned a high school diploma at Norco High School in 2000.