Makale Paul
@makalepaul
Collections Department Manager combining data skills, marketing, and leadership for results.
KenyaWhat I'm looking for
I’m an ambitious, self-driven professional with a strong record of integrity and honest, results-oriented work. I communicate clearly, build understanding of client and consumer needs, and translate them into actionable campaigns and team direction—especially when working under minimal supervision or high pressure.
My background spans collections, lead generation, marketing, and education. As a Collections Department Manager, I followed up client loan payments, updated statements and records, and supported NTSA-related functions and processes; in sales and banking roles, I drove product promotion and client acquisition.
I also bring technical and analytical capability. I’m trained as a statistician and mathematician, certified in Data Science, and highly competent with Microsoft Word, Excel, Publisher, and PowerPoint, with basic C++ and HTML knowledge. Add leadership experience from student roles and events/communication management, and I’m ready to contribute through both analytical thinking and organized execution.
Experience
Work history, roles, and key accomplishments
Collections Department Manager
Executive Super Rides & Drivers Universe Motor Co.
Jul 2017 - Nov 2022 (5 years 4 months)
Managed daily loan collection workflows by following up with clients, updating statements and records, and collecting payments. Coordinated and assisted with NTSA processes and functions to support compliant operations.
Lead Generator
Barclays Bank Kenya
Jan 2016 - May 2017 (1 year 4 months)
Generated leads for Retail and Business Banking by identifying and engaging potential clients. Supported business growth through proactive outreach and pipeline development.
Manager and Designer
Kalahari Cyber Eldoret
Jan 2014 - Jan 2016 (2 years)
Managed marketing and promotion of services while coordinating all firm activities. Designed graphics and media materials and worked on client hunting and retention.
Primary School Teacher
Likuyani Primary School
May 2013 - Jan 2014 (8 months)
Taught learners and ensured they achieved their academic goals through instruction and support. Managed classroom responsibilities aligned with improving student performance.
Director of Communication
University of Eldoret
Apr 2012 - Apr 2013 (1 year)
Led communication and entertainment initiatives by budgeting, planning, and managing events and related facilities. Developed strategies for marketing and promotion of university products and programs.
Sales and Marketing Agent
Safaricom Eldoret Branch
Sep 2012 - Present (13 years 9 months)
Promoted and sold Safaricom products by engaging customers and supporting product inquiries. Worked as a sales and marketing representative to drive product awareness and sales.
Education
Degrees, certifications, and relevant coursework
University of Eldoret
Certificate, Leadership and Integrity Skills
Earned a Certificate in Leadership and Integrity Skills from the University of Eldoret.
University of Eldoret
Bachelor of Science, Statistical Maths
Grade: Second Class Honors
Completed a BSc in Statistical Maths at the University of Eldoret, graduating with Second Class Honors.
African Data School
Certificate, Data Science
Completed a Certificate in Data Science to build skills for data handling and analysis.
St. Johns Likuyani Secondary
Certificate of Secondary Education, Secondary Education
Grade: B+
Completed Kenya Certificate of Secondary Education (KCSE) and achieved a B+ grade.
St. Elizabeth Likuyani Primary
Certificate of Primary Education, Primary Education
Grade: 375/500
Completed Kenya Certificate of Primary Education (KCPE) with a score of 375/500.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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