Angela Kaumbua
@angelakaumbua
I am a sales and collections professional skilled in digital marketing and client relationship management.
KenyaWhat I'm looking for
I am a dynamic, results-driven professional with proven expertise in sales, loan collection, and digital marketing.
I have consistently delivered measurable results — achieving a 90% loan recovery rate and increasing online engagement by 35% — by combining strong communication, negotiation, and problem-solving skills. I build and maintain client relationships that drive repeat business and loyalty.
I am proficient with MS Office and graphic design tools, and I seek roles that let me leverage my cross-functional experience to meet targets and contribute to organizational growth.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Fourth Generation Capital Company
Jan 2024 - Jan 2025 (1 year)
Delivered outstanding customer service while meeting and exceeding sales targets and built strong client relationships to ensure repeat business and loyalty.
Digital Marketer & Graphic Designer
Yusra Travellers Agency
Jan 2023 - Dec 2024 (1 year 11 months)
Designed and implemented digital marketing strategies that increased online engagement by 35% and created graphics to enhance brand visibility. Collaborated with the team to ensure cohesive branding across platforms.
Sales and Collection Officer
Umba Company
Jan 2022 - Dec 2023 (1 year 11 months)
Achieved a 90% loan recovery rate through effective communication and negotiation, developed customized repayment plans, and maintained accurate financial records for management.
Customer Service Agent
Optica Kenya
Jan 2020 - Dec 2021 (1 year 11 months)
Delivered outstanding customer service while meeting and exceeding sales targets, built and maintained client relationships, and supported promotional campaigns to drive product visibility and sales.
Education
Degrees, certifications, and relevant coursework
Atlas College
Diploma, Arts and Graphic Design
Completed a Diploma in Arts and Graphic Design at Atlas College in 2022.
Mukuku Secondary School
Kenya Certificate of Secondary Education, Secondary Education
Kenya Certificate of Secondary Education (KCSE) obtained from Mukuku Secondary School in 2017.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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