Chayuda Chaimontree
@chayudachaimontree
Customer experience specialist fluent in Thai and English, skilled in hospitality.
ThailandWhat I'm looking for
I am a customer experience specialist with hands-on hospitality and service-support background, fluent in Thai and English. I developed frontline service skills through international work-and-travel roles in the USA and hospitality roles in Thailand.
At Agoda Services Co., Ltd. I support accommodations, service support and flights in both Thai and English, refining my customer communication and issue-resolution abilities. I bring experience creating online campaigns and engaging customers on social media from my hostel role.
My hospitality positions taught me adaptability across cultures, problem-solving, and multitasking under pressure. I have practical receptionist and front-office experience alongside administrative and clerical responsibilities.
I combine advanced Microsoft Office skills with strengths in teamwork, time management, and interpersonal communication to deliver reliable, customer-focused service and continuous improvement.
Experience
Work history, roles, and key accomplishments
Customer Experience Specialist
Agoda Services Co., Ltd.
Aug 2020 - Present (5 years 7 months)
Provide Thai and English customer support across accommodation, service support, and flights channels, resolving issues to improve customer satisfaction and retention since 2020.
Receptionist & Marketing Assistant
Hub of Joys Hostel
May 2019 - Aug 2019 (3 months)
Managed front-desk operations, welcomed guests and performed administrative duties while creating online advertising campaigns and tracking social media performance to drive bookings.
Front Office Receptionist
Comfort Inn
May 2015 - Jul 2015 (2 months)
Served as front-office receptionist during a Work and Travel program, welcoming guests and managing customer inquiries while improving English communication and cross-cultural service skills.
Food and Beverage Attendant
Sonic Drive-In
May 2015 - Jul 2015 (2 months)
Worked in food and beverage service during a Work and Travel program, taking orders, serving customers, and developing fast-paced service and interpersonal skills.
Education
Degrees, certifications, and relevant coursework
Assumption University
Bachelor of Business Administration, Business French
2014 - 2019
Completed a major in Business French with a minor in Marketing at Assumption University, focusing on international business and language skills.
Snyder High School
High School Exchange Year, High School Studies
2012 - 2013
Completed a high school exchange year at Snyder High School in Oklahoma as part of an international student exchange program.
St. Francis Xavier Convent School
High School Diploma, Secondary Education
2011 - 2013
Attended St. Francis Xavier Convent School in Bangkok for secondary education prior to exchange and university studies.
Availability
Location
ThailandAuthorized to work in
United StatesJob categories
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