mainak bose

I am a seasoned professional specializing in Player Support, with a strong focus on resolving complex in-game issues and optimizing operational workflows. My proficiency in SQL, Tableau, and MS Excel allows me to leverage data analytics effectively to enhance player engagement and support efficiency. I take pride in leading teams, refining support strategies, and implementing data-driven solutions that drive player satisfaction and operational excellence.

In my current role as an Analyst, I have successfully resolved complex support cases, achieving a remarkable 95%+ issue resolution rate across platform operations. My experience includes conducting SQL-driven data analysis to identify trends and enhance support efficiency. I have developed automated dashboards in MS Excel and Zoho, which have optimized performance tracking and improved collaboration with cross-functional teams to refine support workflows and enhance user experience.

Additionally, my previous role as an Email Marketing Specialist involved managing LinkedIn-based email campaigns, where I utilized email tracking tools for targeted outreach. I optimized campaign performance through engagement analysis and strategic adjustments, ensuring the accuracy and deliverability of email databases.