Open to opportunities

Akshat Agarwal

@akshatagarwal3

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Data Analyst with 5+ years of experience in E-commerce.

India

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What I'm looking for

I am looking for a role that challenges me and allows for growth, ideally in a collaborative environment where I can leverage my analytical skills to drive business success.

I am a dedicated Data Analyst and Business Analyst with over 5 years of experience in the E-commerce domain. My expertise lies in analyzing complex data sets, data modeling, and statistical analysis, which allows me to collaborate effectively with business teams to develop strategies that optimize processes and improve performance. I am proficient in data visualization and KPI tracking, delivering actionable insights that drive business success.

Throughout my career, I have successfully managed large data sets and developed comprehensive training materials that have led to significant improvements in team performance. My analytical skills are complemented by my proficiency in key tools such as SQL, Tableau, and Power BI, which I have used to support over 100 business decisions and boost revenue by 70%. I am passionate about using data to inform decision-making and enhance organizational outcomes.

Experience

Work history, roles, and key accomplishments

Current

Technical Executive - LinkedIn

Current

Teleperformance

Oct 2024 - Present (9 months)

Resolved 95% of technical issues on the first contact across hardware, software, and network systems. Managed over 70 daily tickets using tools like Salesforce and Oracle, ensuring a 98% SLA compliance rate.

Salesforce Oracle Power BI Data Analysis Technical Support SLA Management

Seller Operations Agent

Iksula Services

Oct 2023 - Present (1 year 9 months)

Managed client acquisition for the Seller Team, providing seamless support via email and chat. Developed comprehensive training materials and resources for the support team, leading to a 30% increase in first-contact resolution rates.

CRM Systems Zendesk Email Support Chat Support Customer Service

Data Analyst & Financial Analyst

Mr n Mrs Pet

May 2022 - Present (3 years 2 months)

Analyzed and processed 2TB of data using SQL, Tableau, and Excel, supporting over 100 business decisions. Provided real-time insights into 7 key performance areas, boosting revenue by 70%.

SQL Tableau Excel Google Analytics ETL Data Visualization Business Intelligence Data Processing

Data Analyst & Business Analyst

Nalotiya Enterprises

Jan 2019 - Present (6 years 6 months)

Built a library of models and reusable knowledge-based assets, producing consistent business intelligence results. Created interactive dashboards and visualizations using Tableau for internal and external stakeholders.

Tableau Excel Data Modeling Business Intelligence Data Visualization Strategic Planning Risk Mitigation

Education

Degrees, certifications, and relevant coursework

Amity University

MBA, Data Science and Business Intelligence

Currently pursuing an MBA with a specialization in Data Science and Business Intelligence. Focusing on advanced data analysis techniques and their application in business strategy.

Rajasthan University

B.COM, Commerce

Completed a Bachelor of Commerce degree, gaining foundational knowledge in business principles and practices. Developed skills in various aspects of commerce relevant to the modern business environment.