Open to opportunities

Maina Elisha

@mainaelisha

Message

I build customer relationships, optimize support operations, and reduce churn through data and automation.

Nigeria

Message

What I'm looking for

I'm pursuing a Customer Success role where I can manage end-to-end client relationships, proactively reduce churn risk, improve customer satisfaction, and scale support through CRM, automation, and AI-assisted workflows.

I've managed relationships across 320+ pharmaceutical accounts at TBX Life Sciences, building structured CRM pipelines, qualifying opportunities, and personalizing client engagement to support account growth.

Previously, at Elmisry Tech and Solutions, I served as the primary escalation point for client issues, reduced response time by 30%, and improved satisfaction through data-led friction analysis and cross-functional delivery. At the University of Jos and NNPC Yola, I strengthened systems support, reporting, troubleshooting, backup processes, and operational reliability.

Experience

Work history, roles, and key accomplishments

Business Development Representative

TBX Life Sciences

Jul 2025 - Aug 2026 (1 year 1 month)

Managed relationship-building across a database of 320+ target pharmaceutical accounts, segmenting by size and priority. Built and maintained a structured CRM pipeline and personalized engagements to improve response and conversion rates.

CRM Pipeline Management Relationship Building