Maimouna Camara

Partners with sales, account, and technical teams to prepare enterprise customers for software adoption, coordinating readiness and dependencies. Builds repeatable delivery frameworks, templates, and playbooks adopted across account teams, and serves as an internal point of contact for post-deployment questions.

Owned onboarding and adoption for a software deployment affecting 12,000+ end users, from planning and governance through launch and post-launch support. Defined milestones, success metrics, and status reporting, and coordinated change timing, communications, and stakeholder readiness across delivery waves.

Led customer software implementations across Financial Services, Healthcare, Aerospace & Defense, and Retail, coordinating client and internal teams from kickoff through adoption. Earned a 4.8/5 customer satisfaction score and supported 95%+ renewal rates, and facilitated lessons-learned sessions to improve delivery practice.

Led daily receiving, putaway, wave planning, and shipping operations, keeping shift priorities, staffing, and handoffs on track. Drove process and workflow improvements within Amazon's internal warehouse management system to improve throughput and consistency.

Master's in Technology Management from Georgetown University.

Bachelor of Science in Information Science from University of Maryland, College Park.

Red Hat Certified Specialist in Containers certification.

AWS Certified Cloud Practitioner certification.

VMware Certified Professional: Digital Workspace certification.

VMware Certified Professional: Desktop and Mobility certification.