Mailee Montalvan

Accurately managed customer and reservation data using OpenTable and Excel, handling inbound calls and emails to provide detailed information and support. Organized and maintained digital records, ensuring data integrity, and generated weekly reports to track dietary restrictions and customer preferences for operational efficiency.

Processed and maintained detailed customer records in Tock and Excel, ensuring accuracy and consistency in guest information, dietary restrictions, and special requests. Compiled and organized digital databases, generating daily reports and communicating with various departments to resolve discrepancies.

Managed reservation and guest data using Tock, ensuring accuracy and completeness, and created spreadsheets to track customer information and preferences for multiple dining concepts. Prepared and distributed daily reports summarizing key guest details and restaurant capacity, while also assisting with general office tasks.

Managed guest check-ins and maintained accurate digital records of seating arrangements and waitlists, assisting in updating guest preference databases for future visits. Communicated effectively with kitchen and management teams to ensure accurate guest service details were logged and provided administrative support, including handling confidential guest information.

Administered reservation data and updated guest records across multiple restaurant locations using OpenTable and PayTronix. Compiled and analyzed daily reports to track guest trends and improve customer experience, processing credit card details while ensuring security protocols were met.

Planned, taught, and tested lessons for grades K-6 in math, science, reading, and writing across seven schools. Served as an "on-call" substitute, maintaining curriculum course flow, administering tests, and writing reports for teachers about class progress.

Routinely established a safe and creative play environment for up to 40 children, organizing and engaging them in recreational activities. Developed rapport with VIP clients, generating repeat business through a charming attitude, warm hospitality, and exceptional care.

Currently pursuing a Bachelor of Science in Elementary Education (K-6) through Grand Canyon University's online program. The curriculum focuses on foundational teaching principles and practices for elementary-aged students.

Graduated with an Associate of Arts in Elementary Education (K-6) from Hillsborough Community College. This program provided foundational knowledge and skills for teaching at the elementary level.