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Maigoro Yunana

@maigoroyunana

Senior Technical Product Manager leading cloud IoT energy platforms, translating technical requirements into customer outcomes.

Canada

Message

What I'm looking for

I’m looking for a customer-facing technical product role where I can lead cross-functional delivery for cloud/IoT platforms, own roadmap execution, and strengthen operational reliability through observability and incident-driven improvements—especially in smart energy ecosystems.

I’m a customer-facing technical product and platform leader with 8+ years of experience delivering scalable outcomes across smart energy, SaaS platforms, IoT ecosystems, and cloud-based service delivery. I lead cross-functional teams to turn complex technical requirements into adoption-ready customer experiences, while driving operational reliability through incident response, root-cause analysis, and escalation management. Recently, I’ve coordinated the Hydro-Québec × TELUS Demand Response pilot, resolved a major reporting issue through stakeholder alignment and mitigation planning, and led Sev-2 risk mitigation that prevented potential disruption for 750–900+ connected thermostats.

In my current role, I spearhead connected device onboarding and cloud-to-cloud integrations for thermostat and water heater ecosystems, define device management participation logic for Energy Event Device Management, and improve service observability using CloudWatch monitoring and dashboards. Before that, I guided SaaS product roadmaps and customer feedback loops as a Product Manager / Product Owner, and I strengthened customer support operations—improving response times by 60%—through QA workflow optimization and better Help Center documentation. I’m motivated by building interoperable, customer-centric energy platforms that scale safely, measure impact clearly, and continuously improve execution—from end-to-end testing to roadmap delivery.

Experience

Work history, roles, and key accomplishments

Current

Sr. Technical Product Manager

Current

TELUS SmartHome+ Platform

Feb 2025 - Present (1 year 3 months)

Led technical product and platform operations for TELUS Smart Energy, coordinating enterprise utility partnerships and connected device integrations for demand response programs. Resolved a Hydro-Québec reporting issue and mitigated a Sev-2 risk impacting 239 third-party account associations and 126 high-risk Sinopé tokens, protecting remote-control continuity for 750–900+ thermostats.

Technical Product Management Demand Response Root Cause Analysis Platform Operations Customer Escalation Management

Product Manager / Product Owner

Dugo Systems Inc.

Sep 2022 - Feb 2025 (2 years 5 months)

Owned SaaS roadmap and feature delivery by translating customer feedback and usage insights into prioritized execution and operational improvements. Coordinated with customers, stakeholders, and engineering teams to launch new capabilities and improve user engagement.

Roadmapping Technical Requirements Agile Scrum Stakeholder Management Customer Feedback Analysis SaaS Delivery Cross functional Leadership Jira Product Lifecycle Management

Customer Success & QA Ops

Dugo Systems Inc.

May 2021 - Sep 2022 (1 year 4 months)

Managed customer support operations, QA workflows, and feedback loops for SaaS products, improving response times by 60% through workflow and process optimization. Owned issue triage, QA validation, and Help Center documentation to improve onboarding and self-service adoption.

Customer Success Operations QA Processes Root Cause Analysis Documentation Customer Onboarding E2E Testing Process Improvement Stakeholder Management

Product Service Delivery Lead

Green Power Labs Inc.

Nov 2018 - Dec 2019 (1 year 1 month)

Led customer-facing deployment coordination and implementation for predictive building control pilot programs across commercial sites. Drove HVAC optimization initiatives that contributed to a 25% reduction in annual energy expenditures and managed procurement, installation, and integration of measurement devices.

Predictive Building Control HVAC Optimization Deployment Coordination Data Modeling Customer Implementation

Building Energy Modelling Specialist

Green Power Labs Inc.

Jan 2017 - Nov 2018 (1 year 10 months)

Supported smart energy product development through building energy modeling, simulations, and analytics aligned with ASHRAE standards. Built and integrated HVAC, lighting, and water energy models with proprietary software to enable predictive building control initiatives.

Building Energy Modeling HVAC Systems ASHRAE Analytics Data Integration Predictive Building Control

Product Introduction Engineer

Bombardier Transportation

May 2014 - Aug 2014 (3 months)

Developed an Excel/VBA tool to estimate personnel hours, staffing needs, and project costs to support bidding and planning. Analyzed on-site train modifications, identified subsystem issues, and supported design meetings to drive project progress.

VBA Project Planning Requirements Analysis Data Analysis Documentation Engineering Support