Heena Chhatlani

Directed $15M+ national digital transformation across six Canadian government organizations, defining product vision and aligning 10+ C-suite leaders to deliver measurable outcomes; built and scaled a 45-person cross-functional org and launched GenAI case-triage assistant reducing agent workload by 75%.

Owned roadmap for 20+ strategic features and delivered AI-powered analytics workflows integrating Watson and Jupyter resulting in a +3 NPS lift and a 70% delivery success rate through data-driven prioritization.

Delivered a $2M smart metering platform for a major Asian utility improving efficiency by 15% through Oracle Cloud automation and contributed to a £1B UK utility transformation, authoring 40+ features for nationwide rollout.

Delivered a $2M smart-metering platform for a major Asian utility improving efficiency by 15% through Oracle Cloud automation and led product development for utility transformations across the UK.

Created roadmap and strategic growth plan that achieved a 15% sales increase and 30% rise in customer retention for a Canadian retailer through product and growth initiatives.

Owned end-to-end $12M EV charging payments launch, migrated infrastructure to AWS, captured 15% market share in year one and improved vendor platform margin by 30% YoY; orchestrated AI/IoT app to reduce peak electricity usage, achieving a 12% average reduction.

Master of Business Administration (MBA) completed at McGill University, focusing on product management and leadership.

Bachelor of Engineering in Information Technology from the University of Mumbai.