Roberto Ramirez

I’m a bilingual travel operations and customer experience professional with extensive experience coordinating travel logistics, supplier relationships, and traveler solutions across Central America. I’ve led multi-country trips end-to-end—from pre-tour logistics and real-time adjustments to risk mitigation, incident escalation, and on-the-ground traveler support—while keeping the experience focused on cultural, high-touch moments.

Beyond travel leadership, I’ve driven results through consultative B2C sales and high-volume customer support, resolving booking disruptions and escalations through root-cause analysis under tight deadlines. I also bring operations and execution depth from running hospitality businesses and optimizing supply chain performance (reducing delivery times by 20% and operational costs by 15%), and from managing digital projects (content development, workflow, scheduling, and online distribution) and customer-facing communication and social media coordination.