SPSantosh Paul
@santoshpaul
Experienced Project Manager with expertise in IT operations and business analysis.
IndiaWhat I'm looking for
With over 16+ years of rich, end-to-end experience in IT, I have a proven track record in needs assessment, problem solving, strategic planning, vendor negotiation, technical documentation, and team leadership. I have successfully delivered projects in multiple domains, including Service Delivery, ITIL Process Implementation, Upgrades, Project Management, and Product Support.
I specialize in designing and implementing automated process solutions, utilizing RPA tools such as Automation Anywhere, UiPath, and MS Power Automate. I have a strong understanding of storage and backup infrastructure, and I am well-versed in datacenter, SAN, and B&R management. Additionally, I have experience in on-site transition, migration, and knowledge transfer.
As a project manager, I excel in analyzing and using appropriate analysis procedures to ensure accurate data collection and evaluation. I have a proven ability to define and prepare Statements of Work (SOW) and proposals, and I am skilled in managing teams and delivering high-quality code.
Experience
Project Manager - Customer Support
Progression Infonet Pvt. Ltd
Over 16+ years of rich, end-to-end experience in IT; expertise in encompassing needs assessment, problem solving, strategic planning, vendor negotiation, technical documentation, Production support, Rollout and enhancement from business analysis, testing, cut-over and migration, go-live assistance till post implementation support, training, and team leadership with exposure in multiple domains lik
System Specialist - Enterprise Support
HCL Technologies
Taking care of backups through HP Data Protector 6.2, Installing and administrating HP DP, Result oriented professional with more than 4.5 years experience. Worked as a SPOC and account focal for more than 4 Year. Chair and attend Conference calls regarding projects and various new initiatives taken in the team. Assisting the Agents with the queries related to Product and Process.
Assistant Manager - Customer Support
Progression Infonet Pvt. Ltd
Understand the business needs of the client and convert them into automated process, supporting both to the functional and the technical part of the requirements. Designing automated process solutions in accordance with the standard RPA design principles and conventions. Configuring new automated processes and objects using core workflow principles that are efficient, well structured, maintainable
Team Lead - Customer Support
IT Source Technologies
Service Operations Management/SLA Management, People Management, Strategic Planning, Vendor Management, Account Management / Client Engagement, Project & Program Management, Business Operation & Service assurance, Team building & Management, Staffing Optimization, IT Service Management (ITSM) based on ITIL best practices
Desktop Engineer
Progressive Infovision Pvt Ltd
Server Administration & Health Monitoring of servers, Administration of Lotus Domino (L1) under Windows 2003 Server, Compacting of Mail Files, Managing Users, Computers & Groups through Active Directory, Lotus Notes Client Configuration and Troubleshooting on L1 Level of 700 users, Report Generation of Server Report and Replication Report, Giving support on Blackberry, Instant Messaging & Sametime
Tech stack
Learn about the tools and technologies that Santosh likes to use.
Availability
Location
IndiaAuthorized to work in
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