Mahshina Mazed
@mahshinamazed
I support production applications by resolving incidents, monitoring alerts, and communicating clearly with customers.
IndiaWhat I'm looking for
At CGI, I support production applications by investigating incidents, identifying possible causes, and coordinating with internal and external teams to restore normal functionality.
I communicate with customers by email to clarify issues, share regular updates, and stay engaged until resolution. I also monitor application alerts in Dynatrace SaaS and act quickly to minimize business impact.
I'm building my career in remote customer support, technical support, and production support, using Jira, ServiceNow, Oracle SQL, RDP, Linux commands, and Microsoft Office tools.
Experience
Work history, roles, and key accomplishments
Handles application incidents, communicates with customers via email, monitors alerts using Dynatrace, and collaborates with technical teams to ensure timely resolution.
Education
Degrees, certifications, and relevant coursework
Ghousia College of Engineering
Bachelor of Engineering, Computer Science and Engineering
Grade: 7.6
Pursued a degree in Computer Science and Engineering, achieving a GPA of 7.6.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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