Sowjanya H R
@sowjanyahr
Production Support Specialist ensuring uptime through incident management and root-cause resolution.
IndiaWhat I'm looking for
I’m a Production Support Specialist with 5 years of experience at Infosys, delivering critical L1/L2 production support for enterprise applications across multiple clients. I focus on keeping systems running smoothly through strong monitoring, fast diagnosis, and reliable service delivery.
In my day-to-day work, I monitor system performance, resolve incidents to minimize downtime, and ensure SLA compliance with timely resolution of client-reported issues. I collaborate with development teams to identify and fix recurring issues, and I prepare documentation to support incident resolution and knowledge transfer.
I’m recognized for proactive issue identification and prevention, and I consistently meet SLA targets. I’ve also contributed to process improvements that reduce recurring incidents, and I continue strengthening my foundation through an MCA from IGNOU (2022).
Experience
Work history, roles, and key accomplishments
Provided L1/L2 production support for enterprise applications, monitoring system performance and resolving incidents to minimize downtime and maintain SLA compliance. Partnered with development teams on root cause analysis, recurrence prevention, and knowledge transfer documentation for business continuity.
Education
Degrees, certifications, and relevant coursework
Indira Gandhi National Open University (IGNOU)
Master of Computer Applications, Computer Applications
Completed an MCA program from IGNOU in 2022. Focused on postgraduate studies in computer applications.
Kuvempu University
Bachelor of Science, Physics, Chemistry, and Mathematics (PCM)
Completed a B.Sc (PCM) degree from Kuvempu University in 2020. Covered Physics, Chemistry, and Mathematics.
Sri JCBM College, Sringeri
Pre-University Course (PUC), Pre-University Education
Completed the PUC program at Sri JCBM College, Sringeri in 2017. Program covered pre-university studies.
Vishwthirtha English Medium High School
Secondary School Leaving Certificate (SSLC), Secondary Education
Completed SSLC from Vishwthirtha English Medium High School in 2015. Completed secondary education in the Kammaradi area.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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