Open to opportunities

Afreen Pathan

@afreenpathan

Message

I resolve production incidents and strengthen cloud application operations across enterprise environments.

India

Message

What I'm looking for

I'm looking for roles where I can own critical application operations, resolve customer-impacting incidents, collaborate with engineering and security teams, and improve reliability through RCA, automation, and preventive action.

At Oracle India, I manage production support and Jira incident queues for CSS Global SaaS & Apps Delivery, translating customer issues into actionable engineering problem statements and driving escalations through resolution.

I investigate HTTP errors, payload validation, access controls, authentication, database traces, audit logs, and performance metrics across Oracle Cloud services. I also support incentive compensation workflows, including plan rules, crediting logic, payout calculations, and data reconciliation.

Previously at Atos Syntel, I delivered 24/7 support for 16 purchase and finance applications on WebLogic, Linux, and MySQL. I’ve led RCA, patching, batch scheduling, deployments, certificate renewals, and preventive actions with Engineering, Security, and infrastructure teams.

Experience

Work history, roles, and key accomplishments

Current

IT Analyst IC2 – Operations Support

Current

Oracle India Pvt Ltd

Dec 2022 - Present (3 years 8 months)

Manage daily production support and Jira incident queues, lead incident triage, and serve as primary customer-facing technical support translating user symptoms into structured problem statements. Support complex incentive compensation workflows and lead global infrastructure patching initiatives.