mahnoor syed

I am a resourceful customer support executive with a strong track record of improving customer satisfaction and driving conversion and upsell opportunities. I learn quickly, adopt new procedures, and consistently meet call time and service contact targets.

My background includes roles as a Customer Experience Officer, Call Center Verifier, Personal Secretary, and Customer Service/Support Executive, where I managed inquiries, resolved complaints, and processed orders while adhering to SLAs and quality standards.

I collaborate across teams to optimize the customer journey, implement feedback systems to boost retention, and coach or refocus groups to meet targets. I have hands-on experience with data handling, calendar and executive support, and service quality improvements.

I bring strong communication skills, attention to confidentiality and discretion, and practical experience with tools like Microsoft Excel. I seek roles where I can continue to enhance customer experiences and contribute to measurable business outcomes.