Mahmood Qasqas

Set up and customized new customer accounts on the LogistaaS CRM and Freight Management System, aligning configurations with client processes. Coordinated with the technical team, trained users, and provided ongoing support to ensure smooth platform usage.

Managed daily food preparation, ensuring compliance with health and safety standards. Streamlined inventory control, reducing waste by 15%, supervised staff training and scheduling, and generated accurate financial reports.

Arranged daily customer visits to build relationships and identify opportunities. Generated new business leads, optimized sales strategies based on market analysis, and maintained detailed sales records using CRM tools.

Handled daily customer requests for tracking, booking, and issue resolution with 90% satisfaction. Provided expert advice on shipping regulations, prepared daily reports, and led projects like IVR improvements and mystery shopper evaluations.

Prepared purchase orders and coordinated with suppliers for timely deliveries. Categorized suppliers based on price and quality, supported contract negotiations, and analyzed supplier data to enhance inventory management.

Managed shipment delivery orders and coordinated with brokers effectively. Prepared accurate documentation for containers, tracked shipments, and resolved discrepancies to maintain operational timelines.

Certification in Dangerous Goods Handling, completed in February 2021.

Certification in Microsoft and Computer Skills, completed in April 2018.

Completed a purchasing internship at Bosch GmbH in Stuttgart, focusing on procurement and supplier coordination.

Completed a shipping agent internship at Naouri Group, handling shipment documentation and coordination.

Pursued studies in Logistics and Supply Chain Management at the German Jordanian University.

Self-learning course in Power BI (Data Analysis – Basics), completed in 2024.

Certification in Supply Chain Management, completed in December 2018.