hashem bash

Managed 75–100 daily client calls from U.S.-based customers, ensuring accurate data capture and issue resolution within strict service-level agreements. Collaborated with internal teams by providing clear updates and reports, improving coordination and response time across departments.

Coordinated daily import and export logistics operations, ensuring on-time deliveries and accurate documentation for shipments across regional and international routes. Managed order processing, shipment scheduling, and transport planning using Excel and ERP/SAP-based systems.

Managed order processing and logistics coordination using SAP to ensure timely and accurate deliveries. Collaborated with supply chain and warehouse teams to monitor shipments and resolve operational bottlenecks, maintaining logistics data accuracy and documentation in a hybrid work environment.

Monitored and troubleshot technical and equipment issues in the process area to ensure uninterrupted operations. Conducted production checks, inspections, and quality tests (tank levels, density, purity, and operational specifications) to maintain compliance and efficiency, working 12-hour days during the COVID-19 pandemic.

Monitored input materials, reactor performance, and chlorine storage to maintain continuous production and operational safety. Conducted field inspections and quality checks every two hours, verifying readings and analyzing samples to ensure maximum product purity during shifts.

Ongoing PhD in Regional Sciences and Business Administration, expected to continue beyond the current date.

MSc certificate in Supply Chain Management from the Hungarian University of Agriculture and Life Sciences.

BSc certificate in Chemical Engineering from Jordan University of Science and Technology.