Noor maali

Lead daily operations while maintaining service levels, order accuracy, and productivity. Resolve escalated order and service issues by coordinating with internal teams and monitoring KPIs and SLA adherence.

Managed and resolved customer orders affected by stock shortages, missing parts, and fulfillment delays. Improved order fulfillment performance from 85% to 95% through stronger coordination and process improvements.

Supported customers with product compatibility, order status, refunds, warranties, and general service inquiries. Investigated customer issues and coordinated with internal teams to provide accurate and timely resolutions.

Gained hands-on experience with power distribution networks and transformers. Studied load balancing and protection systems as part of the engineering training program.

Conducted outbound sales calls and managed customer leads using CRM systems. Identified customer needs, presented suitable solutions, and converted 30% of assigned leads into closed sales.

Handled inbound and outbound calls, live chat, and support tickets in a high-volume contact center environment. Managed VIP and high-value customer accounts with a focus on service quality and issue resolution.

Bachelor of Science in Electrical and Electronics Engineering from The Hashemite University, completed in 2025.

Completed ERP Systems Certification for Deposco ERP.