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Moawyah Obaid

@moawyahobaid

Customer Service Manager at Golden Ways Logistics, coordinating shipping operations and resolving customer claims, equipment issues, and service matters.

Jordan
Message

At Golden Ways Logistics (GWL) as Agent of FOLK MARITIME, I coordinate COC and SOC customer requirements, import/export shipments, and transshipment operations. I work with regional offices and global partners, resolve claims and equipment issues, and keep customers updated on shipment status.

At Majlan Intl Cargo Services, I ran the Ocean Freight Operations Department and managed account managers. Earlier, at Maersk Line, I managed import and export logistics and served as the Single Point of Contact for Reefer Container accounts.

Experience

Work history, roles, and key accomplishments

GM
Current

Customer Service Manager

Golden Ways Logistics (GWL) as Agent of FOLK MARITIME

Oct 2024 - Present (2 years 1 month)

Managed COC and SOC customer requirements, ensuring compliance with shipping procedures and documentation standards. Coordinated with regional offices and global partners to support import/export shipments and transshipment operations.

Education

Degrees, certifications, and relevant coursework

PU

Philadelphia University

Bachelor's Degree

Bachelor's degree from Philadelphia University.

EA

European Logistics Association

ELA Certified Professional

Certified ELA professional.

Tech stack

Software and tools used professionally

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