Mahin Ahmed
@mahinahmed
Technical Support Specialist with extensive experience in IT troubleshooting.
What I'm looking for
I am a dedicated Technical Support Specialist with over 7 years of experience in providing high-level technical assistance and support. My journey began at BFG Enterprise Services, where I honed my skills in troubleshooting hardware and software issues across a diverse range of environments, including major retail chains like Shoppers Drug Mart and Loblaw Stores. My ability to work effectively in fast-paced settings has allowed me to support thousands of users, ensuring smooth operations and high customer satisfaction.
Throughout my career, I have demonstrated a strong commitment to continuous improvement and leadership. I have successfully led training sessions for junior colleagues, enhancing their skills and confidence. My technical expertise spans various platforms and tools, including Windows Server, Azure AD, and multiple scripting languages. I take pride in my creative problem-solving abilities, which have enabled me to design effective solutions and improve operational efficiency.
Experience
Work history, roles, and key accomplishments
Real Estate Investor
Self Employed
Jan 2023 - Jan 2024 (1 year)
Engaged in real estate investment activities, managing properties and transactions independently. Developed skills in negotiation, market analysis, and property management.
Technical Support Specialist
BFG Enterprise Services
Jan 2024 - Jan 2024 (0 months)
Provided second level technical support for hardware and software issues across Canada, ensuring smooth operations for over 5000 stores. Responsibilities included troubleshooting, training, and managing incidents while collaborating with a team in a fast-paced environment.
Technical Support Specialist
BFG Enterprise Services
Jan 2015 - Jan 2024 (9 years)
Supported hardware and network for various retail stores, providing second level support for Windows Server and peripherals. Led training for junior colleagues and assisted in ongoing implementation projects related to server upgrades and device management.
Frozen/Grocery Dept. Clerk
Rob's NoFrills
Feb 2014 - Jan 2015 (11 months)
Managed daily invoices and stock for the grocery and frozen departments, provided customer service, and ensured a clean and organized store environment. Responsibilities included product management and customer assistance.
Part-time Manager
Apex Bearing Inc.
Nov 2005 - Apr 2006 (5 months)
Organized sales invoices and developed the company webpage and advertisements. Enhanced organizational and creative skills while managing part-time responsibilities.
Education
Degrees, certifications, and relevant coursework
Seneca College at York
Bachelor of Informatics & Security, Informatics & Security
2012 - 2015
An understanding and ability to design, develop, and implement secure information acquisition, transmission, and storage and retrieval practices with current industry standards, taking into account privacy, security and ethical issues. Technology change and innovation, analysis of project and system requirements, and deployment of security on a variety of platforms.
Monarch Park High School
High School Diploma
2005 - 2006
Helped organize the business awards.
Jarvis Collegiate Institute
High School Diploma
2000 - 2004
Provided one-on-one help to individuals with homework, class work, and other activities.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Mahin?
You can contact Mahin and 90k+ other talented remote workers on Himalayas.
Message MahinFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
