Aleksandr Tolpygin
@aleksandrtolpygin
Dedicated IT support specialist with extensive troubleshooting experience.
CanadaWhat I'm looking for
I am a dedicated IT Support Specialist with extensive experience in troubleshooting hardware, software, and network issues. My expertise lies in providing both remote and on-site support, managing tickets, and training users. I pride myself on my strong problem-solving skills and a customer-focused approach, ensuring that I meet the needs of every user I assist.
Throughout my career, I have achieved significant improvements in workflow efficiency and ticket resolution times. At Amazon, I diagnosed and resolved system failures, improving workflow efficiency by 30%. My previous role at Leroy Merlin saw me achieve a 90% first-call resolution rate while handling over 30 tickets daily. I am committed to continuous improvement and have successfully implemented strategies that have reduced downtime and optimized resource usage.
With a solid foundation in various operating systems, networking, and IT support tools, I am well-equipped to tackle any technical challenge. I am passionate about leveraging my skills to enhance user experience and contribute to organizational success.
Experience
Work history, roles, and key accomplishments
Warehouse Associate (Technical Operations)
Amazon
Sep 2022 - Present (2 years 9 months)
Diagnosed and resolved system failures in warehouse scanning and inventory management, improving workflow efficiency by 30%. Managed digital inventory records with 98% accuracy and conducted hands-on training for new employees, enhancing onboarding efficiency by 40%.
IT Support Specialist
Leroy Merlin
Mar 2022 - Jun 2022 (3 months)
Provided Level 1 & 2 technical support for over 500 employees, achieving a 90% first-call resolution rate. Administered Active Directory operations and handled 30+ tickets daily via ServiceNow, ensuring 95% SLA compliance.
Desktop Support Technician
Sheremetyevo International Airport
Oct 2021 - Mar 2022 (5 months)
Identified and remedied hardware/software malfunctions for end-users, minimizing system downtime by 40%. Provided in-person and remote support and coordinated system upgrades to enhance workstation efficiency.
Head of Technical Support
DM LIB
Nov 2012 - Aug 2021 (8 years 9 months)
Supervised the Technical Support Department, maintaining 98% SLA adherence. Designed IT training sessions and introduced proactive IT asset management strategies, reducing downtime by 30%.
Education
Degrees, certifications, and relevant coursework
COCoursera
Google IT Support Certification, IT Support
2024 - 2024
Covered topics: system administration, customer support, troubleshooting, security, and cloud computing fundamentals.
Training Center Specialist
Diploma, Java Development
2021 -
Learned object-oriented programming, Java syntax, application development, and debugging techniques.
Modern Humanitarian Academy
Bachelor's Degree, Law
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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