Aleksandr Tolpygin
@aleksandrtolpygin
Dedicated IT support specialist with extensive troubleshooting experience.
CanadaWhat I'm looking for
I am a dedicated IT Support Specialist with extensive experience in troubleshooting hardware, software, and network issues. My expertise lies in providing both remote and on-site support, managing tickets, and training users. I pride myself on my strong problem-solving skills and a customer-focused approach, ensuring that I meet the needs of every user I assist.
Throughout my career, I have achieved significant improvements in workflow efficiency and ticket resolution times. At Amazon, I diagnosed and resolved system failures, improving workflow efficiency by 30%. My previous role at Leroy Merlin saw me achieve a 90% first-call resolution rate while handling over 30 tickets daily. I am committed to continuous improvement and have successfully implemented strategies that have reduced downtime and optimized resource usage.
With a solid foundation in various operating systems, networking, and IT support tools, I am well-equipped to tackle any technical challenge. I am passionate about leveraging my skills to enhance user experience and contribute to organizational success.
Experience
Work history, roles, and key accomplishments
Warehouse Associate (Technical Operations)
Amazon
Sep 2022 - Present (2 years 9 months)
Diagnosed and resolved system failures in warehouse scanning and inventory management, improving workflow efficiency by 30%. Managed digital inventory records with 98% accuracy and conducted hands-on training for new employees, enhancing onboarding efficiency by 40%.
IT Support Specialist
Leroy Merlin
Mar 2022 - Jun 2022 (3 months)
Provided Level 1 & 2 technical support for over 500 employees, achieving a 90% first-call resolution rate. Administered Active Directory operations and handled 30+ tickets daily via ServiceNow, ensuring 95% SLA compliance.
Desktop Support Technician
Sheremetyevo International Airport
Oct 2021 - Mar 2022 (5 months)
Identified and remedied hardware/software malfunctions for end-users, minimizing system downtime by 40%. Provided in-person and remote support and coordinated system upgrades to enhance workstation efficiency.
Head of Technical Support
DM LIB
Nov 2012 - Aug 2021 (8 years 9 months)
Supervised the Technical Support Department, maintaining 98% SLA adherence. Designed IT training sessions and introduced proactive IT asset management strategies, reducing downtime by 30%.
Education
Degrees, certifications, and relevant coursework
COCoursera
Google IT Support Certification, IT Support
2024 - 2024
Covered topics: system administration, customer support, troubleshooting, security, and cloud computing fundamentals.
Training Center Specialist
Diploma, Java Development
2021 -
Learned object-oriented programming, Java syntax, application development, and debugging techniques.
Modern Humanitarian Academy
Bachelor's Degree, Law
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Interested in hiring Aleksandr?
You can contact Aleksandr and 90k+ other talented remote workers on Himalayas.
Message AleksandrFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
