Open to opportunities

Mahin Ahmed

@mahinahmed1

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Technical Support Specialist with extensive experience in troubleshooting.

Canada

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

I am a dedicated Technical Support Specialist with over 7 years of experience in providing high-level technical assistance and support. My journey began at BFG Enterprise Services, where I honed my skills in troubleshooting hardware and software issues, ensuring smooth operations across various customer locations in Canada. I take pride in my ability to communicate effectively, work collaboratively in diverse teams, and lead initiatives that enhance service delivery.

Throughout my career, I have supported a wide range of clients, including major retailers and pharmacies, managing technical issues related to hardware, networking, and software. My technical expertise spans across various platforms, including Windows Server, Azure, and multiple scripting languages. I have also played a pivotal role in training junior colleagues, which has not only enhanced my leadership skills but has also contributed to the overall growth of my team.

Experience

Work history, roles, and key accomplishments

Current

Real Estate Investor

Current

Self Employed

Jan 2023 - Jan 2024 (1 year)

Engaged in real estate investment activities, managing properties and making strategic investment decisions.

Real Estate Investment Property Management Financial Analysis Market Research Negotiation Strategic Planning Risk Management Networking Communication Problem Solving

Technical Support Specialist

BFG Enterprise Services

Apr 2024 - May 2024 (1 month)

Provided second level technical assistance and troubleshooting for hardware and software issues across Canada. Supported a wide range of devices and systems, ensuring smooth operations for various client companies. Acted as a technical resource for users and trained Field Service Technicians.

Technical Support Troubleshooting Windows Server Hardware Networking PowerShell Incident Management Customer Service

Technical Support Specialist

BFG Enterprise Services

Jan 2015 - Jan 2023 (8 years)

Supported hardware and network for over 5000 stores across Canada, providing second level support for various devices and systems. Led training for junior colleagues and assisted in ongoing implementation projects.

Technical Support Hardware Networking Windows Server Customer Service Training Incident Management Azure AD PowerShell Team Leadership

Frozen/Grocery Dept. Clerk

Rob's NoFrills

Feb 2014 - Jan 2015 (11 months)

Managed daily invoices, stocked products, and provided customer service in the grocery and frozen departments. Ensured a neat and organized store environment.

Customer Service Inventory Management Stocking Teamwork Communication Problem Solving Time Management

Part-time Manager

Apex Bearing Inc.

Jan 2006 - Apr 2006 (3 months)

Organized sales invoices and developed the company web page and advertisement materials. Enhanced organizational and creativity skills.

Sales Management Web Development Creative Invoice Management Team Leadership Communication Problem Solving Time Management Customer Service

Education

Degrees, certifications, and relevant coursework

Seneca College at York

Bachelor of Informatics & Security, Informatics & Security

2012 - 2015

An understanding and ability to design, develop, and implement secure information acquisition, transmission, and storage and retrieval practices with current industry standards, taking into account privacy, security and ethical issues. Technology change and innovation, analysis of project and system requirements, and deployment of security on a variety of platforms.