Mahin AhmedMA
Open to opportunities

Mahin Ahmed

@mahinahmed1

Technical Support Specialist with extensive experience in troubleshooting.

Canada

What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

I am a dedicated Technical Support Specialist with over 7 years of experience in providing high-level technical assistance and support. My journey began at BFG Enterprise Services, where I honed my skills in troubleshooting hardware and software issues, ensuring smooth operations across various customer locations in Canada. I take pride in my ability to communicate effectively, work collaboratively in diverse teams, and lead initiatives that enhance service delivery.

Throughout my career, I have supported a wide range of clients, including major retailers and pharmacies, managing technical issues related to hardware, networking, and software. My technical expertise spans across various platforms, including Windows Server, Azure, and multiple scripting languages. I have also played a pivotal role in training junior colleagues, which has not only enhanced my leadership skills but has also contributed to the overall growth of my team.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Seneca College at York logoSY

Seneca College at York

Bachelor of Informatics & Security, Informatics & Security

2012 - 2015

An understanding and ability to design, develop, and implement secure information acquisition, transmission, and storage and retrieval practices with current industry standards, taking into account privacy, security and ethical issues. Technology change and innovation, analysis of project and system requirements, and deployment of security on a variety of platforms.

MS

Monarch Park High School

High School Diploma

2005 - 2006

Helped organize the business awards.

JI

Jarvis Collegiate Institute

High School Diploma

2000 - 2004

Provided one on one help to individuals with homework, class work, and other activities.

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