At Capgemini, I support enterprise Microsoft clients across Exchange Online and Microsoft 365, resolving complex messaging, cloud identity, security, and compliance issues while maintaining service availability.
I've managed Outlook connectivity, mailbox migrations, mailbox administration, hybrid mail flow, email protection, distribution groups, and transport rules. I use PowerShell automation and troubleshoot performance issues to deliver secure, efficient collaboration environments.
I've maintained SLA commitments, achieved a 95% customer satisfaction rate, received 100+ customer feedbacks, and guided new joiners through advanced troubleshooting and decision-making.
