Deeksha D Rai

Guiding the client with physical troubleshooting steps and which product to install to fix the router issue via chats and emails within the SLA. Utilize customer feedback to develop customer-centric initiatives, resulting in improved customer
satisfaction. Conduct customer surveys and focus groups to identify customer needs and preferences, resulting in improved customer satisfaction.

Managed the end-to-end insurance enrollment process, ensuring timely and accurate processing of customer data, resulting in a 20% reduction in errors.
Developed and implemented process improvements to streamline enrollment procedures, reducing the enrollment cycle time by 30%
Coordinated with internal stakeholders and external vendors to ensure timely delivery of insurance products and services.

• Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures
• Applied official coding conventions and rules from the American Medical Association and Centers for Medicare and Medical Aid Services to assign diagnostic codes
• Performed billing and coding procedures for ambulance, emergency, inpatient and outpatient procedures.