I am looking for a job where I can make a meaningful contribution, continue to grow both personally and professionally and be part of a supportive and inclusive work environment.
DRLooking for a job
Deeksha D Rai
@deekshadrai
Experienced Customer Support Associate with strong problem-solving skills.
IndiaWhat I'm looking for
Passionate about technology and driven by a commitment to exceptional customer support, I am a seasoned Support Associate with experience in resolving complex technical issues for a diverse clientele. With a solid foundation in troubleshooting and a knack for clear communication, I thrive in fast-paced environments where problem-solving is key. My track record includes consistently exceeding customer satisfaction metrics through diligent attention to detail and a proactive approach to resolving issues. I am adept at leveraging remote support tools and collaborating effectively with team members to deliver timely solutions.
Experience
ALCurrent
Guiding the client with physical troubleshooting steps and which product to install to fix the router issue via chats and emails within the SLA. Utilize customer feedback to develop customer-centric initiatives, resulting in improved customer
satisfaction. Conduct customer surveys and focus groups to identify customer needs and preferences, resulting in improved customer satisfaction.
OL• Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures
• Applied official coding conventions and rules from the American Medical Association and Centers for Medicare and Medical Aid Services to assign diagnostic codes
• Performed billing and coding procedures for ambulance, emergency, inpatient and outpatient procedures.
LLManaged the end-to-end insurance enrollment process, ensuring timely and accurate processing of customer data, resulting in a 20% reduction in errors.
Developed and implemented process improvements to streamline enrollment procedures, reducing the enrollment cycle time by 30%
Coordinated with internal stakeholders and external vendors to ensure timely delivery of insurance products and services.
Tech stack
Learn about the tools and technologies that Deeksha D likes to use.
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
1000k-1500k INR
Social media
Job categories
Skills
SQLSalesforceProject ManagementCommunicationData AnalysisProduct ManagementCustomer ServiceJiraCommunication SkillsCustomer SuccessAccount ManagementCustomer SupportExcelMS OfficeMedical CodingMedical BillingHIPAAEHRPatient SupportInsurance Product DevelopmentInsurance SystemsAtlassian JIRASalesforce LightningService DeskProblem SolvingProduct Support
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