Mahek Ghuwalewala

I’m a results-driven Customer Relationship Manager with experience spanning online jewellery retail and fashion design. I’ve built long-term client relationships through personalized consultations and seamless digital experiences, focusing on repeat business, high-value sales, and stronger brand credibility.

At JEWELBOX - Riyaana Creations Pvt. Ltd., I helped expand a fast-growing jewellery brand featured on Shark Tank India from 2 to 16+ stores across 10 locations. I owned the full CRM lifecycle—from lead nurturing to post-sale engagement—boosting customer retention and repeat purchases, while also running data-informed festive offers and tailored communication strategies.

I serve as the main point of contact for HNI clients, ensuring a premium, customized buying experience, and I translate customer feedback and market trends into practical insights for strategic growth. Earlier, as a Fashion Consultant & Production Manager, I delivered customized fashion consultations, led seasonal collection design and development, managed production with strict quality standards, and supported branding and visual merchandising to elevate customer engagement.