Selmir Sakic
@selmirsakic
IT support technician with internship experience troubleshooting computers at Invencon and customer support at Hög-Service.
SwedenWhat I'm looking for
At Invencon, I troubleshot and repaired computers, docking stations, and monitors, and worked hands-on with lighting and camera equipment. I used structured fault-finding in day-to-day technical work.
At Hög-Service, I handled customer cases, payments, and sales-related tasks, and provided support by phone and email while troubleshooting daily operational problems.
My vocational diploma in Computer and Communications Technology and certifications cover networking, cybersecurity, artificial intelligence, and device management. I’ve also earned OpenAI Academy credentials in areas including AI application evaluation, retrieval-augmented generation, and agentic systems.
Experience
Work history, roles, and key accomplishments
Vocational Internship (APL)
Hög-Service
Mar 2025 - May 2025 (2 months)
Handled payments, sales-related tasks and customer cases. Provided customer service by phone and email, and troubleshot and resolved problems arising in daily operations.
Vocational Internship (APL)
Invencon
Mar 2024 - May 2024 (2 months)
Troubleshot and repaired computers, docking stations and monitors. Worked hands-on with technical equipment, including lighting and camera equipment, and applied structured fault-finding and practical problem-solving.
Education
Degrees, certifications, and relevant coursework
OpenAI Academy
Optimize AI Application Performance, AI Performance
OpenAI Academy badge in Optimize AI Application Performance, current as of September 2026.
OpenAI Academy
Extend Codex Workflows, Codex
OpenAI Academy badge in Extend Codex Workflows, current as of September 2026.
OpenAI Academy
Evaluate AI Applications, AI Evaluation
OpenAI Academy badge in Evaluate AI Applications, current as of September 2026.
OpenAI Academy
Design and Build Agentic Systems, Agentic Systems
OpenAI Academy badge in Design and Build Agentic Systems, current as of September 2026.
OpenAI Academy
Build with Retrieval-Augmented Generation, Retrieval-Augmented Generation
OpenAI Academy badge in Build with Retrieval-Augmented Generation, current as of September 2026.
OpenAI Academy
Scope AI Solutions, AI Solutions
OpenAI Academy badge in Scope AI Solutions, current as of September 2026.
OpenAI Academy
AI Leadership, AI Leadership
OpenAI Academy badge in AI Leadership, current as of September 2026.
OpenAI Academy
AI for Educators, AI Education
OpenAI Academy badge in AI for Educators, current as of September 2026.
OpenAI Academy
AI for College Students, AI Education
OpenAI Academy badge in AI for College Students, current as of September 2026.
OpenAI Academy
Scale Codex Across Teams and Systems, Codex
OpenAI Academy badge in Scale Codex Across Teams and Systems, current as of September 2026.
OpenAI Academy
Get Started with Codex, Codex
OpenAI Academy badge in Get Started with Codex, current as of September 2026.
OpenAI Academy
Applied AI Foundations, Applied AI
OpenAI Academy badge in Applied AI Foundations, current as of September 2026.
OpenAI Academy
AI Foundations, AI Foundations
OpenAI Academy badge in AI Foundations, current as of September 2026.
OpenAI Academy
Agents and Workflows, AI Agents and Workflows
OpenAI Academy badge in Agents and Workflows, current as of September 2026.
Cisco
Cisco Certified Support Technician Networking (CCST Networking), Networking
2024 - 2024
Cisco Certified Support Technician Networking (CCST Networking) issued in March 2024.
Cisco
Cisco Certified Support Technician Cybersecurity (CCST Cybersecurity), Cybersecurity
2024 - 2024
Cisco Certified Support Technician Cybersecurity (CCST Cybersecurity) issued in May 2024.
NTI Gymnasiet
Vocational Diploma (Yrkesexamen), Computer and Communications Technology
2022 - 2025
Vocational Diploma in Computer and Communications Technology from NTI Gymnasiet, Karlstad, with coursework in networking, IT security, troubleshooting, and device management.
Certiport, a Pearson VUE business
IT Specialist - Device Configuration and Management, Device Configuration and Management
2025 - 2025
IT Specialist - Device Configuration and Management issued in March 2025.
Certiport, a Pearson VUE business
Network Security Support Technician, Network Security
2025 - 2025
Network Security Support Technician issued in March 2025.
Certiport, a Pearson VUE business
IT Specialist - Networking, Networking
2025 - 2025
IT Specialist - Networking issued in March 2025.
Certiport, a Pearson VUE business
IT Specialist - Artificial Intelligence, Artificial Intelligence
2025 - 2025
IT Specialist - Artificial Intelligence issued in March 2025.
Tech stack
Software and tools used professionally
Availability
Location
SwedenAuthorized to work in
Salary expectations
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