At Tata Consultancy Services, I support large-scale B2B and B2C eCommerce platforms, improving availability and operational stability across critical business applications.
I build proactive monitoring and real-time dashboards with Splunk and New Relic, reducing mean time to detect by 20%. I also define SLIs, SLOs, and error budgets, lead major incident response and root-cause analysis, and support Blue-Green deployments with near-zero downtime.
I've contributed to microservices migration to Microsoft Azure, built event-correlation and centralized alert-management capabilities, and integrated workflows with ServiceNow and Jira.
Earlier, I supported IBM POS and RF Store applications for Hudson's Bay Company stores in Canada and developed loyalty, purchase order, and inventory modules. Across production operations, POS support, and application development, I've mentored around 16 engineers and focused on reducing disruptions through automation and operational excellence.
