Mahad Hassan
@mahadhassan
Customer-focused service specialist with strong credit, sales and communication skills.
What I'm looking for
I am a customer-focused service specialist with experience in call centers, retail sales, and credit support roles. I consistently diffuse difficult situations, build rapport quickly, and use CRM tools like Salesforce to manage accounts and drive results.
My background includes BMW/MINI roadside assistance, telecom sales at Shaw Communications, and credit card analysis for RBC through TEKsystems, where I handled risk assessment, fraud identification, and sensitive customer information while meeting performance targets.
I am organized, detail-oriented, DLA Level 2 trained, proficient with Microsoft 365 applications, and committed to continuous improvement and teamwork in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Credit Card Specialist
RBC (via TEKsystems)
Jan 2024 - Jun 2024 (5 months)
Worked remotely as a credit analyst handling customer credit card inquiries and sales, performed risk assessments for fraud, and followed security/privacy protocols while resolving disputes.
Customer Service Executive
Shaw Communications
Apr 2022 - Feb 2023 (10 months)
Prospected and converted leads, managed CRM records, consistently met sales targets, and trained daily on customer communication to deliver concise, persuasive phone interactions.
Customer Service Specialist
SureCall Contact Centers Ltd.
Mar 2019 - Jun 2021 (2 years 3 months)
Handled BMW and MINI roadside assistance calls, diffused high-stress customer situations, managed accounts and sales via Salesforce/START, and adhered to policies while multitasking across operational duties.
Education
Degrees, certifications, and relevant coursework
University of Calgary
Finance
Currently enrolled in a finance program at the University of Calgary, studying finance-related coursework.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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