Open to opportunities

Mahad Hassan

@mahadhassan

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Customer-focused service specialist with strong credit, sales and communication skills.

Canada

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What I'm looking for

I seek a client-facing role where I can use my credit, sales and support experience, work collaboratively, grow professionally, and help improve customer outcomes.

I am a customer-focused service specialist with experience in call centers, retail sales, and credit support roles. I consistently diffuse difficult situations, build rapport quickly, and use CRM tools like Salesforce to manage accounts and drive results.

My background includes BMW/MINI roadside assistance, telecom sales at Shaw Communications, and credit card analysis for RBC through TEKsystems, where I handled risk assessment, fraud identification, and sensitive customer information while meeting performance targets.

I am organized, detail-oriented, DLA Level 2 trained, proficient with Microsoft 365 applications, and committed to continuous improvement and teamwork in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Credit Card Specialist

RBC (via TEKsystems)

Jan 2024 - Jun 2024 (5 months)

Worked remotely as a credit analyst handling customer credit card inquiries and sales, performed risk assessments for fraud, and followed security/privacy protocols while resolving disputes.

Credit Analysis Risk Assessment Fraud Detection Customer Support Microsoft Office Privacy)Sales Call Center Privacy

Customer Service Executive

Shaw Communications

Apr 2022 - Feb 2023 (10 months)

Prospected and converted leads, managed CRM records, consistently met sales targets, and trained daily on customer communication to deliver concise, persuasive phone interactions.

Sales Lead Generation CRM Phone Communication Customer Relationship Management Team Collaboration Microsoft Office Negotiation

Customer Service Specialist

SureCall Contact Centers Ltd.

Mar 2019 - Jun 2021 (2 years 3 months)

Handled BMW and MINI roadside assistance calls, diffused high-stress customer situations, managed accounts and sales via Salesforce/START, and adhered to policies while multitasking across operational duties.