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Mahad Hassan

@mahadhassan

Customer-focused service specialist with strong credit, sales and communication skills.

Canada
Message

What I'm looking for

I seek a client-facing role where I can use my credit, sales and support experience, work collaboratively, grow professionally, and help improve customer outcomes.

I am a customer-focused service specialist with experience in call centers, retail sales, and credit support roles. I consistently diffuse difficult situations, build rapport quickly, and use CRM tools like Salesforce to manage accounts and drive results.

My background includes BMW/MINI roadside assistance, telecom sales at Shaw Communications, and credit card analysis for RBC through TEKsystems, where I handled risk assessment, fraud identification, and sensitive customer information while meeting performance targets.

I am organized, detail-oriented, DLA Level 2 trained, proficient with Microsoft 365 applications, and committed to continuous improvement and teamwork in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

University of Calgary logoUC

University of Calgary

Finance

Currently enrolled in a finance program at the University of Calgary, studying finance-related coursework.

Tech stack

Software and tools used professionally

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Himalayas profile for an example user named Frankie Sullivan
Mahad Hassan - Credit Card Specialist - RBC (via TEKsystems) | Himalayas