Magret Omotolani

I've delivered customer support for Tridax Digital Marketing and WeAspire Youth Mentorship Initiative, resolving issues across email and chat while maintaining 95%+ customer satisfaction and 90%+ first-contact resolution.

At WeAspire, I managed and coached a team of 12 representatives, increasing customer satisfaction by 18%. I also implemented a CRM system that reduced customer wait times by 15% and introduced a quality assurance program that reduced complaints by 22%.

More recently, I supported a UK beauty company remotely by organizing AI-assisted datasets, validating reports, automating spreadsheet workflows, and reducing manual data-entry time by 50%. I'm motivated by improving customer experiences, keeping records accurate, and helping teams work more efficiently.