Open to opportunities

Jessica Chivir

@jessicachivir

Message

I improve customer journeys, operations, and revenue growth across retail and e-commerce.

Nigeria

Message

What I'm looking for

I'm looking for a customer experience, operations, or project management role where I can improve customer outcomes, streamline processes, lead cross-functional initiatives, and apply AI innovation to support business growth.

I've led customer success and operations at Arami Essentials Cosmetics Nigeria, improving customer journeys, retention, and business performance through coordinated acquisition, retention, and brand activation initiatives.

Across retail and e-commerce, I've contributed to 25% revenue growth through customer retention and strategic partner onboarding, increased quarterly lead generation by over 100%, and achieved approximately 95% conversion to revenue.

I use customer insights, CRM reporting, and cross-functional collaboration to streamline service processes and operational workflows. My experience includes Salesforce, Zendesk, and Zoho CRM, alongside team leadership and stakeholder management.

I'm committed to continuous learning in project management, AI innovation, leadership, and customer experience, applying emerging technologies to strengthen operational efficiency and customer outcomes.

Experience

Work history, roles, and key accomplishments

Customer Success & Operations Manager

Arami Essentials Cosmetics

Mar 2023 - Dec 2025 (2 years 9 months)

Led customer success and operational strategies to improve satisfaction and retention. Managed cross-functional collaboration and CRM reporting to support strategic decisions.

Customer Success Operations Management CRM Zendesk Zoho CRM Stakeholder Management Team Leadership Process Improvement KPI Reporting

Customer Service Executive

Arami Essentials Cosmetics

Oct 2021 - Feb 2023 (1 year 4 months)

Delivered exceptional customer support across multiple channels using Zendesk CRM. Resolved customer issues while maintaining high satisfaction and supporting service improvements.

Customer Service Zendesk CRM Issue Resolution Customer Satisfaction

Customer Service Intern

Jumia

Oct 2020 - Oct 2021 (1 year)

Supported customer service operations using Salesforce CRM. Assisted customers with enquiries and issue resolution, recognized for excellent performance.

Customer Service Salesforce CRM Issue Resolution