Open to opportunities

Maggie Duhacek

@maggieduhacek

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Compassionate operations specialist focused on pet care and process improvement.

United States

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What I'm looking for

I seek a role where I can combine compassionate client support with operations and process improvement, in a respectful, safety-focused workplace that offers growth.

I am a dependable operations professional with hands-on experience in post-mortem pet care, customer-facing communication, and performance-driven process improvements. I have developed and implemented cleaning and identification protocols, supervised small teams, and maintained quality control and packaging standards to support grieving pet-parents.

I combine strong organizational and problem-solving skills with compassion and adaptability, learning cross-functional roles from customer care to quality assurance. I aim to foster safe, respectful environments while improving service delivery and driving business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Operations Team Member

Current

Gateway Services Inc.

Apr 2024 - Present (2 years 2 months)

Managed special services and quality-control tasks to ensure timely return of pets, developed improvement plans that increased service delivery and client satisfaction, and supported customer care and packaging operations.

Customer Service Quality Control Process Improvement Microsoft Office Team Collaboration

Post-Mortem Pet Care Specialist

Heaven's Pets

Oct 2024 - Apr 2025 (6 months)

Supervised a team of post-mortem specialists, implemented identification and cleaning protocols meeting OSHA standards, and managed keepsake collection and facility recovery efforts after a fire to maintain service quality.

Post Mortem Care OSHA Identification Processes Crisis Response

Education

Degrees, certifications, and relevant coursework

University of Nebraska at Omaha

Information Technology

Completed some college coursework in Information Technology after initially pursuing Mortuary Sciences; did not complete degree but plans to resume studies in the future.