Eureka Davis
@eurekadavis
Experienced operations and customer service leader focused on efficiency.
What I'm looking for
I am a dedicated, results-driven operations and customer service professional with experience supervising teams, supporting warehouse operations, and maintaining food safety and sanitation standards. I bring strong problem-solving skills and clear communication to fast-paced environments to keep workflows efficient and accurate.
At Amazon I manage inbound dock operations, troubleshoot discrepancies, and support team productivity while enforcing operational standards. Previously I served as a Food Safety & Sanitation Specialist and acting shift leader, ensuring compliance and timely service, and as a Customer Service Representative resolving billing and escalation issues.
I prioritize operational excellence, attention to detail, and dependable leadership. I thrive when improving processes, training or supporting staff, and delivering exceptional service that sustains daily operations.
Experience
Work history, roles, and key accomplishments
Fulfillment Associate
Amazon
Dec 2021 - Present (4 years 3 months)
Manage inbound dock operations, ensuring accurate package counts during receiving and decanting and troubleshooting discrepancies to maintain workflow efficiency.
Food Safety & Sanitation Specialist
H&B/Garden City Food Service
May 2019 - Nov 2021 (2 years 6 months)
Maintained dining facility sanitation and food safety by performing equipment cleaning and supporting meal preparation; served as acting shift leader overseeing staff and daily operations.
Customer Service Representative
NIIT Media Technology
Feb 2017 - May 2019 (2 years 3 months)
Handled inbound customer calls for newspaper publications, processed billing adjustments and payments, and de-escalated complaints as part of the Senior Escalations Team to ensure customer satisfaction.
Education
Degrees, certifications, and relevant coursework
General Educational Development (GED)
GED, General Education
Completed the General Educational Development (GED) credential in December 1999 to certify high school-level academic skills.
Availability
Location
Authorized to work in
Job categories
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