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Eureka Davis

@eurekadavis

Experienced operations and customer service leader focused on efficiency.

United States
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What I'm looking for

I seek a hands-on role in operations or customer service where I can lead teams, improve processes, and ensure high standards of service and safety.

I am a dedicated, results-driven operations and customer service professional with experience supervising teams, supporting warehouse operations, and maintaining food safety and sanitation standards. I bring strong problem-solving skills and clear communication to fast-paced environments to keep workflows efficient and accurate.

At Amazon I manage inbound dock operations, troubleshoot discrepancies, and support team productivity while enforcing operational standards. Previously I served as a Food Safety & Sanitation Specialist and acting shift leader, ensuring compliance and timely service, and as a Customer Service Representative resolving billing and escalation issues.

I prioritize operational excellence, attention to detail, and dependable leadership. I thrive when improving processes, training or supporting staff, and delivering exceptional service that sustains daily operations.

Experience

Work history, roles, and key accomplishments

HS

Food Safety & Sanitation Specialist

H&B/Garden City Food Service

May 2019 - Nov 2021 (2 years 6 months)

Maintained dining facility sanitation and food safety by performing equipment cleaning and supporting meal preparation; served as acting shift leader overseeing staff and daily operations.

NT

Customer Service Representative

NIIT Media Technology

Feb 2017 - May 2019 (2 years 3 months)

Handled inbound customer calls for newspaper publications, processed billing adjustments and payments, and de-escalated complaints as part of the Senior Escalations Team to ensure customer satisfaction.

Education

Degrees, certifications, and relevant coursework

GG

General Educational Development (GED)

GED, General Education

Completed the General Educational Development (GED) credential in December 1999 to certify high school-level academic skills.

Tech stack

Software and tools used professionally

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