Open to opportunities

Chelsea Castro

@chelseacastro

Message

Dynamic operations coordinator with a focus on efficiency and growth.

United States

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am a dedicated Operations Planning Coordinator with extensive experience in logistics and account management. My career has been marked by a commitment to efficiency, organization, and customer satisfaction. At Nestle Purina Pet Care Company, I successfully supported the Operations Planning Department by creating production schedules and monitoring inventory using SAP WMS. My ability to communicate effectively with various departments has been crucial in ensuring seamless operations.

Prior to my current role, I served as an Account Manager at Elite Logistics & Fulfillment, where I coordinated product deliveries and managed client inventories across multiple platforms. My experience in the medical and logistics sectors has equipped me with strong problem-solving skills and the ability to thrive in fast-paced environments. I am passionate about contributing to a company's growth while pursuing my own professional development.

Experience

Work history, roles, and key accomplishments

Operations Planning Coordinator

Nestle Purina Pet Care Company

Mar 2021 - Apr 2025 (4 years 1 month)

Supported the Operations Planning Department by creating weekly production schedules and process orders using company-specific software. Utilized SAP WMS to monitor production flow, manage campaigns, and track inventory, ensuring efficient operations.

Production Scheduling WMS Inventory Management Supply Chain Coordination Communication Process Improvement Data Entry Microsoft Office Suite Problem Solving Team Collaboration

Account Manager

Elite Logistics & Fulfillment

Jan 2018 - Mar 2021 (3 years 2 months)

Managed client and vendor communications, coordinating inbound and outbound product deliveries with various freight and transportation companies. Processed purchase orders across multiple platforms including 3PLWMS, Amazon Seller Central, and Shopify, handling B2B, B2C, and eCommerce transactions.

Client Communication Vendor Management Logistics Coordination Order Processing Inventory Management 3PLWMS Amazon Seller Central Shopify Ecommerce Data Entry

Account Manager

Maximum Medical, Inc

Oct 2014 - Dec 2017 (3 years 2 months)

Contacted Workers' Compensation defense attorneys and insurance adjustors to collect account receivables and negotiate lien settlements. Utilized proprietary computer programs and reviewed legal and medical documents to manage a large number of accounts effectively.

Account Management Collections Negotiation Legal Document Review Customer Service Communication Problem Solving Data Entry Multi Line Phone Systems

Quality Control Technician

Kap Medical

Aug 2012 - Sep 2014 (2 years 1 month)

Reviewed shipping and production department paperwork to ensure accuracy and matched product serial numbers. Approved conforming material and rejected non-conforming material, communicating defects to management.

Quality Control Documentation Review Communication Data Entry Problem Solving Attention To Detail Manual Pallet Jack Operation Compliance Reporting

Quality Technician

Thoro Packaging

Sep 2010 - Aug 2012 (1 year 11 months)

Inspected customer products to ensure quality standards were met and provided updates to CSR personnel on defective products. Assisted pressmen, glue operators, and supervisors, completing necessary paperwork for order closure.

Customer Service Communication Problem Solving Data Entry Documentation Team Collaboration Manual Pallet Jack Operation Electric Pallet Jack Operation Attention To Detail

Cashier/Shift Lead

Wienerschnitzel

Aug 2009 - Sep 2010 (1 year 1 month)

Provided excellent customer service in both drive-thru and dining areas, handling money transactions and deposits. Maintained cleanliness of restrooms, dishes, kitchen, and dining areas, and prepared and served food.

Customer Service Food Preparation Teamwork Communication Problem Solving Time Management Inventory Management

Education

Degrees, certifications, and relevant coursework

Platt College

Bachelor's of Science Degree, Business Management

Grade: 3.5 CUM GPA

Achieved a Bachelor's of Science Degree in Business Management. Maintained a strong academic record with a cumulative GPA of 3.5.

Platt College

Associate's of Science Degree, Diagnostic Medical Sonography

Grade: 3.5 CUM GPA

Completed an Associate's of Science Degree in Diagnostic Medical Sonography. Demonstrated academic excellence with a cumulative GPA of 3.5.

Norco High School

High School Diploma, General Studies

Grade: 3.8 CUM GPA

Activities and societies: AFJROTC (Air Force Jr. Recruitment Officer Training Corps) — `07 — `08, NHS BDB (Norco High School Band) — `06 — '10, RCC Marching Tigers (Riverside Community College Marching Band) — `10 — `11

Graduated from Norco High School. Achieved a cumulative GPA of 3.8.