Looking for a job

Mohamed Ahmed

@mohamedahmed33

Message

I handle high-volume customer records, tickets, and technical support with accuracy.

Egypt

Message

What I'm looking for

I'm looking for an Administrative Assistant, Receptionist, Customer Service, or Front Office/Airport Operations role in Cairo where I can bring reliable record handling, customer support, bilingual communication, and attention to detail.

At Xceed supporting Telecom Egypt, I handled 80–95 customer interactions daily while maintaining accurate records, tickets, and documentation across Customer 360 CRM and BSS systems.

I bring organized administrative support, bilingual Arabic-English communication, and practical troubleshooting across Windows, macOS, and Linux. I’m ready to contribute to customer service, front-office, airport operations, or administrative teams in Cairo.

Experience

Work history, roles, and key accomplishments

Technical Support

Xceed (Telecom Egypt)

Nov 2025 - May 2026 (6 months)

Handled 80–95 inbound customer interactions daily, maintaining quality KPI targets in a high-pressure environment. Performed data entry and ticket documentation using Customer 360 CRM and BSS systems.

CRM BSS Data Entry Ticket Documentation Troubleshooting Windows MacOS Linux Customer Service KPI Management

Freelance English Teacher

Private

Jan 2024 - Dec 2025 (1 year 11 months)

Delivered structured English language lessons to primary-level students, adapting teaching methods to individual learning needs. Prepared lesson plans and tracked student progress.

Lesson Planning Teaching Communication Skills Interpersonal Skills Record keeping