At Korn Ferry, I built the Global Lead Management capability from concept into an enterprise operating model, creating governance across Marketing, Sales and Client Partners. The Leave No Lead Behind model reduced unattended commercial leads by approximately 80%.
I also built Korn Ferry’s Client Centricity capability, turning Voice of Customer feedback into executive insight. At Top Employers Institute, I established and grew the Polish business, with full national P&L responsibility and approximately 19% compound annual growth.

