Open to opportunities

Madison User

@madisonuser2

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Healthcare worker and customer-focused representative providing compassionate patient care and reliable service.

United States

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What I'm looking for

I’m looking for a healthcare role where I can deliver compassionate, patient-centered support—bathing, cleaning, and care coordination—while using insurance verification, medical records, and strong communication to help people every day.

I provide compassionate care in patients’ homes, handling daily tasks such as bathing, cooking, cleaning, and supporting things they can’t do on their own. I bring a safety-first mindset and a steady, empathetic presence that helps people feel comfortable and cared for.

I’ve also supported patients and customers through healthcare and call-center work, including helping with prescription plans, answering health insurance questions, and resolving customer technical issues with patience and understanding. I’ve handled insurance verification, medical records, and medical scheduling—turning complex needs into clear, practical solutions.

Beyond healthcare, I developed strong customer service and administrative skills through front desk and sales roles, including cash handling, cash registers, and keeping workspaces clean and organized. With CPR Certification, OSHA 10, First Aid, and strong communication skills, I’m ready to support teams that value professionalism, organization, and compassionate care.

Experience

Work history, roles, and key accomplishments

Sales Associate

Pregnancy Center Of The Coastal Bend

Oct 2023 - May 2024 (7 months)

Assisted young mothers with baby-to-toddler supplies and educational resources while helping clients understand unwanted pregnancy options. Provided support related to services and available materials.

Customer Support Sales Resource Navigation Educational Services client support Baby And Toddler Supplies

Assistant Store Leader

Caffey Corner

May 2023 - Sep 2023 (4 months)

Greeted customers, processed sales and payments, answered product and service questions, and ensured items were correctly scanned and priced. Managed the cash register, handled returns/exchanges, maintained safety and store policy compliance, and stocked merchandise.

Customer Service Cash Handling Returns and Exchanges Product Knowledge Policy Compliance Stocking shelves

Printing Machine Operator

Datamars

Dec 2022 - Mar 2023 (3 months)

Operated printing tasks including loading and feeding paper, mixing inks, and controlling ink flow. Produced printed plates and ensured quality of the final printed pieces.

Printing Plates Paper Feeding Ink Flow Control Quality Control Safety Compliance

General Laborer

Centex

Aug 2022 - Dec 2022 (4 months)

Performed physical duties including moving, securing, installing, building, and loading/unloading materials. Followed safety standards and used heavy and light equipment as needed by the assignment.

Heavy And Light Equipment Loading And Unloading Security Materials Material Handling Follow Supervisors Instructions On The Job Training

Daycare Assistant

New Beginnings Learning Academy

Jan 2022 - Mar 2022 (2 months)

Provided basic childcare including grooming and diaper changes while supporting age-appropriate socialization and positive behavior. Used stories, games, and drawing for learning, helped address behavioral concerns, and communicated updates with parents.

Childcare Diaper Changing Grooming Age Appropriate Activities Behavior Management Story And Play Based Learning Safe Environment Maintenance

Healthcare Representative

TeleTech

Jan 2018 - May 2018 (4 months)

Helped customers with prescription plan questions and general health insurance and wellness program inquiries. Consulted on health-related products and services, resolved technical issues, opened/maintained customer accounts, and identified additional needs for upgrades.

Customer Support Health Insurance Account Management Compassionate Consultations

Front Desk Associate

Comet Cleaners & Laundry

Dec 2016 - Mar 2017 (3 months)

Processed cleaning instructions for incoming garments and handled cash and credit card payments accurately. Attached garment tags and corresponding tickets for order tracking and ensured orders were prepared for pickup by the promised time.

Front Desk Operations Payment Processing Customer Service Ticketing And Order Tracking order fulfillment

Home Health Care Worker

Girling Home Health Care

Jun 2016 - Dec 2016 (6 months)

Provided home health care support including bathing, cooking, and cleaning, and assisting with daily tasks the patient could not complete independently. Delivered patient care in a home-care environment.

Patient Care Housekeeping Caregiving

Cashier/Stocker

Walmart

Oct 2014 - Apr 2015 (6 months)

Scanned coupons, applied discounts, processed returns, and answered questions about merchandise, store policies, and promotions. Managed basic checkout tasks using the store cash register system.

Cash Register Coupon Scanning Returns Processing Customer Service Store Policy Support Merchandise

Cashier/Sales Associate

Lady Foot Locker

Aug 2014 - Oct 2014 (2 months)

Checked out customers with a computerized cash register, applied discounts, processed payments, and provided customer help as needed. Stocked merchandise and supported store closing procedures.

Discount Handling Payment Processing Service Orientation