Open to opportunities

Cache Kelley

@cachekelley

Message

Compassionate patient-care professional with strong customer service and caregiving experience.

United States

Message

What I'm looking for

I seek a patient-focused role where I can use hands-on care skills, compassionate support, and customer-service experience to improve patient outcomes and grow clinically.

I am a dedicated patient care technician and caregiver with a background in healthcare support and extensive customer-service experience across retail and call-center roles. I hold an Associate's degree in Criminal Justice, am pursuing a Bachelor's in the same field, and maintain certifications in BLS, CPR, NCI/CPI, and food handling.

I provide hands-on patient care including vitals, baths, catheter and foley care, charting, and infection-control procedures, while bringing strong communication, cash-handling, and time-management skills from years in customer-facing positions. I am hardworking, dependable, and committed to supporting patients and families with empathy and professionalism.

Experience

Work history, roles, and key accomplishments

Patient Care Technician

HCA Kingwood

Jan 2024 - Feb 2025 (1 year 1 month)

Provided direct patient care including vitals, CHG and bed baths, foley and catheter care, linen changes, and documentation, supporting inpatient needs from Jan 2024 to Feb 2025.

Patient Care Foley Catheter CHG Baths Patient Charting CPR Foley Catheter

Caregiver

Assisting Hands Home Care

Jul 2023 - Jan 2024 (6 months)

Provided in-home caregiving services including personal care, mobility assistance, and household support for clients from Jul 2023 to Jan 2024.

Personal Care Patient Monitoring Home Care CPR

Customer Service Representative

Ashley Furniture HomeStore

Nov 2020 - Mar 2021 (4 months)

Handled sales and customer service duties including POS transactions and RSA cashier responsibilities from Nov 2020 to Mar 2021.

Customer Service Retail Sales POS Cash Handling Upselling Complaint Resolution

Cashier

Grocery Outlet

Jun 2020 - Nov 2020 (5 months)

Performed cashier and customer service tasks, managed transactions and assisted customers from Jun 2020 to Nov 2020.

Cash Handling Customer Service POS Transaction Processing Time Management

Customer Care Advisor

InterConnexia USA

Oct 2018 - Aug 2019 (10 months)

Provided call center customer care, processed payments, and answered inbound calls while supporting customer accounts from Oct 2018 to Aug 2019.

Call Center Customer Support Payment Processing Phone Support CRM

Call Center Representative

Millennium Health Solutions

Aug 2018 - Dec 2018 (4 months)

Conducted inbound and outbound calls, processed payments, and sold healthcare plans in a call center environment from Aug 2018 to Dec 2018.

Sales Call Center Outbound Calling Inbound Support Health Plans

Cashier / Server

McAlister's Deli

May 2018 - Jul 2018 (2 months)

Performed cashier and server duties including order processing and customer service from May 2018 to Jul 2018.

Cashiering Food Service Customer Service Order Processing POS Food Safety

Barista

Starbucks

May 2017 - Jul 2018 (1 year 2 months)

Prepared beverages, handled transactions, and delivered customer service across multiple Starbucks locations from Feb 2018 to Dec 2017 and May 2017 to Dec 2017.

Barista Customer Service POS Cash Handling Food Safety