Open to opportunities

Madison Looney

@madisonlooney

Message

I’m a customer-focused veterinary support and scheduling professional who improves service experiences.

United States

Message

What I'm looking for

I’m looking to transition into customer engagement and remote veterinary care where I can coordinate scheduling, strengthen client relationships, and advocate for companion animal wellness—using accurate records, clear communication, and smooth, organized operations.

I’m a highly organized, client-focused operations professional with 5+ years coordinating appointments, managing customer relationships, and supporting companion animal care services. I’m known for streamlining scheduling, maintaining accurate records, and delivering exceptional client experiences in fast-paced environments.

In my current role as an Operations & Scheduling Coordinator, I coordinate daily scheduling operations, manage appointment flow, and support team communication to ensure efficient service delivery. I handle client bookings, calendar adjustments, confirmations, and follow-up communications while keeping front desk coordination professional and organized.

Previously, as an Animal Care Operations Coordinator at Vanderbilt University Medical Center, I coordinated scheduling workflows, documentation processes, and record accuracy in a structured medical environment. I supported workflow prioritization, monitored timelines, and strengthened cross-department communication to maintain smooth daily operations and compliance standards.

I’m also experienced in direct client-facing service coordination, including Client Care Coordinator / Grooming Operations Support at Petco and Veterinary Client Services Coordinator at Murfreesboro Animal Clinic. I served as a primary point of contact for pet owners, resolved scheduling and service concerns, educated clients on wellness and maintenance, and supported continuity of care through detailed service histories.

Experience

Work history, roles, and key accomplishments

Current

Operations & Scheduling Coordinator

Current

The Fur Factory

Oct 2024 - Present (1 year 8 months)

Coordinated daily scheduling operations, appointment flow, and team communication to support efficient service delivery and positive client experiences. Managed client bookings, front desk coordination, service updates, accurate records, and administrative support for day-to-day operations.

Operational documentation Appointment Management Client Communication Front Desk Operations Calendar Management Record Keeping Operational Documentation Team Communication Administrative Support Scheduling coordination

Current

Operations & Scheduling Coordinator

Current

The Fur Factory

Oct 2024 - Present (1 year 8 months)

Coordinated daily scheduling operations, appointment flow, and team communication to support efficient service delivery and positive client experiences. Managed client bookings, calendar adjustments, confirmations, follow-ups, and maintained accurate service records and documentation.

Client Communication Front Desk Operations Team Communication Conflict Resolution Scheduling coordination Service records management Appointment Confirmations

Current

Operations & Scheduling Coord

Current

The Fur Factory

Oct 2024 - Present (1 year 8 months)

Coordinated daily scheduling operations, appointment flow, and team communication to support efficient service delivery and positive client experiences. Managed bookings, front desk coordination, and service records, providing proactive client support and administrative assistance to leadership.

Client Communication Record Management Client Follow up Scheduling coordination Workflow prioritization Front Desk Operations Administrative Support Service Confirmation

Current

Operations & Scheduling Coordinator

Current

The Fur Factory

Oct 2024 - Present (1 year 8 months)

Coordinated daily scheduling, appointment flow, and front-desk operations to ensure efficient service delivery and positive client experiences. Managed bookings, calendar adjustments, confirmations, and follow-ups while supporting day-to-day workflow.

Appointment Scheduling Calendar Management Client Communication Front Desk Operations Service Record Keeping Conflict Resolution Administrative Support Customer Service

Client Care Coordinator

Petco Grooming Salon

Dec 2022 - Oct 2023 (10 months)

Supported grooming operations by coordinating scheduling, communications, and service readiness for each day’s appointments. Provided ongoing personalized support to pet owners and helped resolve scheduling or service concerns professionally.

Client Communication Intake Coordination Customer Support Record Management Appointment Scheduling Schedule Adjustments Operational Coordination Service Confirmation

Client Care Coordinator

Petco Grooming Salon

Dec 2022 - Oct 2023 (10 months)

Coordinated daily appointment schedules, client communications, service timelines, and front desk operations for a high-volume grooming salon. Managed client intake, scheduling adjustments, confirmations, and payment processing, serving as a primary point of contact for pet owners.

Service Coordination Customer Service Payment Processing Support Client intake Intake documentation problem resolution High volume workflow management Appointment Scheduling

Client Care Coordinator (Grooming)

Petco Grooming Salon

Dec 2022 - Oct 2023 (10 months)

Coordinated daily grooming appointment schedules, client communications, service timelines, and front-desk operations in a high-volume setting. Managed client intake, scheduling adjustments, confirmations, and ensured seamless daily workflow while serving as a primary point of contact for pet owners.

Service timeline management Client intake High Volume Appointment Scheduling Customer Service Payment Processing Support Service Confirmation Client Record Keeping Front desk coordination

Client Care Coordinator

Petco Grooming Salon

Feb 2020 - Nov 2022 (2 years 9 months)

Maintained detailed client records and service histories to support continuity of care and customer retention. Collaborated with grooming and animal care teams to optimize scheduling efficiency and improve client satisfaction.

Client Record Management Customer Retention Client Relationship Building Service history tracking Scheduling efficiency Inter team coordination Client education Client relationship building

Client Care Coordinator (Grooming)

Petco Grooming Salon

Feb 2020 - Nov 2022 (2 years 9 months)

Service timeline management Client intake High Volume Appointment Scheduling Customer Service Payment Processing Support Service Confirmation Client Record Keeping Front desk coordination

Client Care Coordinator

Petco Grooming Salon

Dec 2018 - Dec 2019 (1 year)

Coordinated daily appointment schedules, client communications, and front desk operations for a high-volume grooming salon. Managed client intake, scheduling adjustments, service confirmations, and payment processing while delivering personalized pet-owner support.

Client Communication Appointment Confirmations Payment Processing Customer Service High volume scheduling Client intake Front desk coordination Service timeline management Record keeping

Client Care Coordinator (Grooming)

Petco Grooming Salon

Dec 2018 - Dec 2019 (1 year)

Service timeline management Client intake High Volume Appointment Scheduling Customer Service Payment Processing Support Service Confirmation Client Record Keeping Front desk coordination

Veterinary Client Services Coordinator

Murfreesboro Animal Clinic

Coordinated front desk operations including appointment scheduling, patient intake, client follow-up, and record management. Acted as a liaison between veterinary staff and pet owners while handling high-volume phone communications and administrative workflow support.

Liaison Communication Client Follow up Record Management Administrative Coordination Appointment Scheduling Veterinary Front Desk Phone Triage Client Services

Customer Experience Associate

American Eagle Outfitters

Provided customer service support and assisted with daily retail operations in a fast-paced store environment. Built customer relationships through personalized assistance and supported sales initiatives, transaction processing, and inventory organization.

Customer Service Sales Support Transaction Processing Inventory Organization Customer Relationship Management Communication Merchandising Support Retail operations support

Customer Experience Associate

American Eagle Outfitters

Provided customer service support and assisted with daily retail operations in a fast-paced environment. Supported sales initiatives through transaction processing, maintained inventory organization, and upheld presentation and service standards.

Inventory Organization customer relationship building Sales Support Customer Service Transaction Processing Retail operations support Communication Store presentation standards

Veterinary Client Services Coordinator

Murfreesboro Animal Clinic

Coordinated front desk operations including appointment scheduling, patient intake, client follow-up, and record management. Served as a liaison between veterinary staff and pet owners by managing high-volume phone communications and supporting administrative workflow and client care coordination.

Front Desk Operations Appointment Scheduling Patient Intake Client Follow Up Veterinary Record Management High Volume Phone Support Administrative Coordination Liaison Communication Care Coordination Client Follow up

Customer Experience Associate

American Eagle Outfitters

Coordinated customer service support and assisted with daily retail operations in a fast-paced environment. Supported sales initiatives, transaction processing, inventory organization, and maintained high service and presentation standards to enhance the customer experience.

Customer Service Retail Operations Support Personalized Assistance Sales Support Transaction Processing Inventory Organization Customer Experience Communication Service Standards Service standards

Animal Care Operations Coordinator

Vanderbilt University Medical Center

Coordinated daily operational tasks, scheduling workflows, and documentation processes in a structured medical environment. Maintained accurate records, monitored timelines, and supported communication between departments while assisting with workflow prioritization and compliance standards.

Scheduling Workflows Documentation Management Record Accuracy Timeline Tracking Cross Department Coordination Workflow Prioritization Compliance Support Team Collaboration Workflow prioritization

Animal Care Operations Coordinator

Vanderbilt University Medical Center

Coordinated daily operational tasks, scheduling workflows, and documentation processes in a structured medical environment. Maintained accurate records, supported timeline tracking, and facilitated effective communication between departments to ensure smooth daily operations.

Scheduling Workflows Cross Department Communication Operations Coordination Documentation Management Record keeping Workflow prioritization Process compliance support Timeline Tracking

Veterinary Client Services Coordinator

Murfreesboro Animal Clinic

Managed veterinary front-desk operations including appointment scheduling, patient intake, client follow-up, and record management. Served as a liaison between veterinary staff and pet owners, handling high-volume phone communications and appointment requests professionally and efficiently.

Client Follow up Appointment Scheduling Patient Intake Client Follow Up Phone Communication Client Record Management Care Coordination Customer Service Administrative Coordination

Animal Care Operations Coordinator

Vanderbilt University Medical Center

Coordinated daily operational tasks, scheduling workflows, and documentation processes in a structured medical environment. Maintained accurate records, supported interdepartmental communication, and prioritized tasks to ensure compliant, smooth daily operations.

Timeline Monitoring Record Management Medical Scheduling Documentation Processes Team Collaboration Administrative Coordination Workflow prioritization inter departmental communication

Veterinary Client Services Coordinator

Murfreesboro Animal Clinic

Managed front desk operations including appointment scheduling, patient intake, client follow-ups, and record management. Served as a liaison between veterinary staff and pet owners, handling high-volume phone communications and supporting administrative workflow management.

Customer Support Phone Triage Record Management Client Follow up Front desk coordination Patient intake support Administrative workflow coordination Appointment Scheduling

Customer Experience Associate

American Eagle Outfitters

Provided customer service support and assisted with daily retail operations in a fast-paced environment. Supported sales initiatives, transaction processing, and inventory organization while maintaining high presentation and service standards.

High Volume Support Inventory Organization Customer Service Communication Service standards Transaction Processing

Client Care Coordinator

Petco Grooming Salon

Coordinated high-volume grooming salon appointment schedules, client communications, service timelines, and front desk operations. Managed client intake, scheduling adjustments, confirmations, payment processing, and maintained detailed client records while collaborating with grooming and animal care teams and supporting pet owner education.

Client intake Client Communication Appointment Scheduling Service Timeline Coordination Front Desk Operations Payment Processing Client Record Management Customer Support Grooming Maintenance Guidance

Animal Care Operations Coordinator

Vanderbilt University Medical Center

Coordinated daily animal care operational tasks, scheduling workflows, and documentation processes in a structured medical environment. Maintained accurate records and timelines while supporting communication between departments to keep daily operations running smoothly.

Record keeping Operational Coordination Scheduling Workflows Documentation Management Timeline Tracking Cross Department Communication Compliance Support Administrative Coordination