Open to opportunities

Sidney hullender

@sidneyhullender

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Client service and operations professional delivering compassionate communication and efficient clinic support.

United States

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What I'm looking for

I’m looking for a role where I can combine client-first service with efficient scheduling and record accuracy, while growing my surgical technology skills through teamwork, clear communication, and process improvements.

I provide a consistently positive, welcoming client experience while managing high-volume calls, appointment scheduling, and patient flow to reduce wait times and improve satisfaction. I handle sensitive information with strict confidentiality, resolve concerns with empathy, and coordinate clear communication between clients and the veterinary team.

Previously, as a Department Lead at Rue 21, I oversaw daily sales floor operations, trained and onboarded new team members, and maintained high standards of visual merchandising to enhance the shopping experience. I coordinated stock replenishment, addressed customer concerns professionally, and consistently achieved challenging sales targets while mentoring associates and streamlining workflows.

In parallel, I’m building my clinical foundation in Surgical Technology through an Associate Of Applied Science program and 120+ clinical surgical cases across multiple specialties. I strengthen my practice through sterile technique, precise instrument handling, OR preparation and positioning, sponge/needle counts, specimen handling, and detailed procedure documentation—bringing discipline, teamwork, and accuracy to every setting.

Experience

Work history, roles, and key accomplishments

Current

Client Service Representative

Current

VCA Catoosa Animal Hospital

Aug 2019 - Present (6 years 11 months)

Provided a welcoming client experience by managing calls, scheduling appointments, and coordinating patient flow to reduce wait times. Handled payments and billing inquiries, maintained confidentiality, supported emergency intake coordination, and documented client interactions accurately.

client support Call Handling Appointment Scheduling Confidentiality Payment Processing Billing Intake Coordination

Experience Department Lead

Rue 21

Oct 2017 - Oct 2019 (2 years)

Oversaw daily sales floor operations, onboarding and training new team members, and maintaining high standards of visual merchandising. Coordinated stock replenishment, resolved customer concerns, and coached associates to achieve sales targets while improving operational efficiency.

Onboarding Training Visual Merchandising stock replenishment Customer Service Conflict Resolution Sales Target Achievement Coaching & Mentoring Communication Interpersonal Skills

Education

Degrees, certifications, and relevant coursework

Chattanooga State Community College

Associate of Applied Science, Surgical Technology

2022 - 2026

Activities and societies: Completed 120+ clinical cases (General, Orthopedics, Neurology, Genito-Urology, OB-GYN, Plastics, ENT, Oral/Maxillo, Peripheral Vascular) at Erlanger Baroness Hospital, Erlanger Plaza Outpatient Center, Memorial Hospital, Parkridge Hospital, and Center for Sports Medicine & Orthopedics.

Associate of Applied Science majoring in Surgical Technology, completing 120+ clinical surgical cases across multiple specialties. Trained in sterile technique, instrument handling, and OR support responsibilities.

Ringgold High School

High School Diploma, High School

2013 - 2017

Activities and societies: NBSTA Certified Surgical Technologist (Cert #100300874; valid through May 7, 2028).

Earned a High School Diploma and developed skills in customer service, team onboarding, visual merchandising, conflict resolution, sales target achievement, inventory coordination, workflow streamlining, and record keeping.