Open to opportunities

Kimberly Strum

@kimberlystrum

Message

I support emergency veterinary teams with compassionate triage and hospital operations.

United States

Message

What I'm looking for

I'm looking to support veterinary teams through emergency client service, triage, hospital operations, staff development, and compassionate care for pets and their families.

I support emergency veterinary teams at PET Emergency Treatment Services, where I triage cases, coordinate medical records and referrals, communicate treatment updates, and provide compassionate support during euthanasia and critical-care situations.

I've led client service, boarding, and facility operations at VCA hospitals, training teams, managing schedules and financial documentation, and increasing home-delivery prescription food sales by approximately 700% through merchandising and client education.

My veterinary background includes patient histories, restraint, vaccines, medications, laboratory samples, radiographs, prescription preparation, CPR, and client education. I stay calm under pressure while helping pets, families, and clinical teams navigate challenging moments.

Experience

Work history, roles, and key accomplishments

Client Service Representative

PET Emergency Treatment Services

May 2021 - Jun 2026 (5 years 1 month)

Managed high-volume phone communications and served as a liaison between veterinarians and pet owners. Coordinated euthanasia appointments, assisted during CPR events, and produced the hospital's bi-monthly employee newsletter.

Triage Client Relations Medical Records Prescription Fulfillment Scheduling Infinity Instinct Cubex CPR Canine and Feline Vital Signs TPR Procedures Newsletter Production

Boarding Supervisor / Facility Manager

VCA Rancho Mirage Animal Hospital

Jul 2019 - May 2021 (1 year 10 months)

Managed daily boarding operations and facility maintenance. Increased home delivery prescription food sales by approximately 700% through improved merchandising and client education.

Boarding Operations Facilities Management Team Leadership Training Client Education Merchandising Vendor Relations Financial Documentation Referral Coordination

CSR Supervisor

VCA Rancho Mirage Animal Hospital

Mar 2018 - Jul 2019 (1 year 4 months)

Supervised Client Service Representatives, created doctor schedules using WoofWare, and triaged client calls. Increased participation in wellness programs including CareClub and Future Booking.

Supervision Scheduling Woofware Client Triage Financial Transactions Cash Handling Training Mentorship Referral Coordination

Veterinary Assistant

VCA Desert Animal Hospital

Jul 2015 - Mar 2018 (2 years 8 months)

Collected patient histories, restrained patients, administered vaccines and medications, and obtained radiographs. Recognized as a VCA NEXT Semi-Finalist for leadership and professional excellence.

Patient History Collection Animal restraint Vaccine Administration Medication administration Laboratory Sampling Radiography Prescription Filling Wound Care Client Education CareClub Wellness Plans

Receptionist

VCA Desert Animal Hospital

Mar 2015 - Jul 2015 (4 months)

Managed appointment scheduling and patient check-in/check-out. Answered multi-line phone system and processed invoices and payments.

Appointment Scheduling Multi Line Phone Systems Invoicing Payment Processing Customer Service Surgery Scheduling Patient Charting

Operations Manager / Department Manager / Assistant Store Manager

Bed Bath & Beyond

Jun 2006 - Jul 2014 (8 years 1 month)

Managed retail operations, staffing, merchandising, and inventory control. Directed store openings, closings, and daily operations, and led safety and shrink reduction initiatives.

Retail Operations Staffing Merchandising Inventory Control Scheduling Cash Management Operational Compliance Safety Shrinkage Reduction Team Leadership Mentorship

Post-Production Assistant

Never Give Productions

Aug 2005 - Nov 2005 (3 months)

Edited video footage and organized digital assets for independent productions. Created promotional and corporate presentations using Adobe After Effects.

Video Editing Digital Asset Management After Effects DVD Packaging Design Promotional Presentations