Open to opportunities

Madison Lanzer

@madisonlanzer

Referral Coordinator focused on accurate patient referrals and customer service, seeking hands-on growth in a patient-focused team.

United States

Message

What I'm looking for

I’m looking for a customer-focused team where I can grow professionally, gain hands-on experience, and develop the skills I need for future career success—bringing accuracy, strong communication, and fast, reliable follow-through.

I work as a Referral Coordinator at Island Doctors, processing patient referrals to specialty providers and facilities while adhering to clinical protocols in a timely manner. I review clinical documentation from primary care providers to ensure medical necessity, and I prepare clinical denials for referrals that don’t meet protocol or criteria.

To me, great service is both accurate and personable. In fast-paced restaurants, I delivered fast, friendly service, operated POS and order management systems, handled special dietary requests, and upheld food safety and sanitation standards—while collaborating with kitchen and front-of-house teams and training others on procedures.

Experience

Work history, roles, and key accomplishments

Current

Referral Coordinator

Current

Island Doctors

Sep 2025 - Present (7 months)

Processed patient referrals to specialty providers and facilities while following clinical protocols. Reviewed clinical documentation to ensure medical necessity and prepared referral denials when criteria were not met.

Medical Necessity Criteria

Current

Server & To-Go Specialist

Current

Bono’s Pit Bar-B-Q

Jun 2025 - Present (10 months)

Delivered fast, friendly service in a high-volume restaurant and ensured guest satisfaction for dine-in, to-go, and delivery orders. Took accurate orders, coordinated with kitchen staff, operated POS systems, and maintained food safety and cleanliness standards.

Order Taking To Go And Delivery Packaging Customer Service Kitchen Coordination Cash Handling Food Safety Dietary Request Handling POS systems

Current

Pre-School Assistant

Current

Champion Church

Apr 2000 - Present (26 years)

Assisted preschool teachers by supporting story time, crafts, snacks, and playtime activities. Helped maintain an engaging, supportive environment for children during classroom sessions.

Classroom Assistance Story Time Facilitation Snack And Routine Support Playtime Supervision Team Support

Hostess & Food Runner

Prohibition Kitchen

Nov 2024 - May 2025 (6 months)

Greeted and seated guests, managed reservations and waitlists, and supported smooth service during busy shifts. Ran food from the kitchen to tables and collaborated with front-of-house and kitchen teams to deliver a consistent guest experience.

Reservations Management Food Running Guest Service Team Collaboration Restaurant Service Workflow

Hostess

Bono’s Pit Bar-B-Q

Nov 2023 - Nov 2024 (1 year)

Provided warm, professional greetings and maintained a welcoming front-of-house atmosphere. Managed seating flow and waitlists, supported cleanliness, and trained new host staff on daily procedures.

Front Of House Cleanliness Staff Training Reservation Support Time Management

Customer Service Associate

Rita’s Italian Ice

Aug 2023 - Oct 2024 (1 year 2 months)

Took window orders and prepared frozen desserts with accuracy and efficiency. Maintained cleanliness in prep and customer areas, restocked supplies, and handled guest concerns professionally.

Customer Service Window Ordering Food Preparation Frozen Dessert Service Guest Issue Resolution