Open to opportunities

Ceili Jones

@ceilijones

Message

I coordinate patient care, insurance verification, and welcoming clinic experiences.

United States

Message

What I'm looking for

I'm looking for a patient- or client-facing coordination role where I can provide clear, welcoming service, keep scheduling and records organized, and support a collaborative care team.

At Joint Ventures Physical Therapy, I coordinate patient care by scheduling appointments, verifying insurance and benefits, maintaining patient files, collecting payments, and communicating with patients, clinicians, and referring doctors.

I've built my customer-service foundation across healthcare, veterinary reception, restaurants, and retail, using calm communication to resolve questions, deescalate concerns, and keep daily operations organized.

Experience

Work history, roles, and key accomplishments

Current

Patient Care Coordinator

Current

Joint Ventures Physical Therapy

Jun 2021 - Present (5 years 2 months)

Provided exceptional customer service to patients via phone, email, and in person, building strong relationships and a welcoming environment. Collected accurate insurance and demographic information, scheduled appointments, and maintained patient files.

Customer Service Scheduling Insurance Verification Patient Care Organization Cash Handling

Server

Bertucci's Italian Kitchen

Nov 2014 - Jan 2020 (5 years 2 months)

Provided excellent guest satisfaction according to established procedures, maintained cleanliness of wait stations, and prepared food and supply areas. Maintained proper cash handling procedures and trained new servers.

Customer Service Cash Handling Training Food Preparation

Receptionist

Newton Animal Hospital

Jan 2017 - Apr 2018 (1 year 3 months)

Coordinated client care with multiple veterinarians and technicians, answered calls and emails, scheduled appointments, and maintained patient files. Maintained cleanliness of examination rooms and prepared the office for veterinarians.

Customer Service Scheduling Patient Care Organization

Food Service Counter Staff

Moogys Restaurant

Jun 2014 - Nov 2014 (5 months)

Received food orders and entered information into the computer system, maintained proper cash handling procedures, and organized and prepared food orders.

Cash Handling Food Preparation Order Processing Organization

Cashier

Hannaford Supermarket

Jun 2012 - Oct 2012 (4 months)

Provided customers with pleasant and accurate transactions, maintained proper cash handling procedures, and restocked excess product in appropriate areas.

Cash Handling Customer Service