Amanda Hunt

Front-window patient services coordinator handling face-to-face check-in, insurance verification, co-pay processing, and appointment scheduling. Also answers calls to confirm/reschedule appointments, coordinates vendor access and referrals, forwards refill requests/questions to clinical staff, and follows up with referred patients.

Provided patient check-in and check-out at the first window in a high-traffic clinic. Handled phone calls to answer questions, schedule appointments and reschedule for a main provider, processed document requests, scanned notes, sent refill requests, and performed basic phone triage.

Determined eligibility for Medicaid and Food and Nutrition Services using MAGI rules and reviewed cases to ensure continued eligibility. Managed caseloads, processed applications, verified employment and income with employers/recruiters, coordinated verification with landlords/housing agencies, and communicated with clients by phone and in person.

Created ICD-10 medical codes from hospital documentation while protecting patient information under HIPAA. Used Microsoft Excel to create the doctor visit schedule and handled healthcare release-of-information using healthcare power of attorney and estate rules.

Trained serving staff and supported accurate food orders prior to guest delivery. Provided hospitality throughout the dining experience and helped manage seating and table rotation to reduce wait times.

Handled alcohol service by mixing and serving drinks, checking identification, and monitoring alcohol consumption to limit issues and liability. Balanced registers, assisted with weekly alcohol inventory counts and ordering, and provided a warm, friendly atmosphere for guests.

Balanced cash drawers and took food and beverage orders for guest delivery to the cooks. Served guests, refilled drinks, checked IDs for alcohol purchases, and greeted guests in a friendly manner.

Handled restaurant opening and closing and seated and greeted guests promptly. Assisted kitchen staff with seafood preparation and supported bartenders with bar stock and guest service, including wedding reception support and maintaining inventory/reservation bookkeeping.

Worked as a Server, Hostess, and Server Assistant at Cracker Barrel.

Managed store operations including inventory control, loss prevention monitoring, and ordering restock items. Oversaw hiring, employee scheduling, and store budget/payroll, and handled register till counts and bank deposits.

Balanced cash registers and supported guest service duties, including refills and clearing tables. After one year, joined the restaurant management team to train service staff, assist with compliance, handle guest complaints, support fundraising, and manage weekend breakfast operations and employee onboarding paperwork including work permits for under-18 employees.

Grade: 3.925 (GPA)

Activities and societies: Completed 8 weeks inpatient coding and 8 weeks outpatient coding training at Wake Forest Baptist Medical Center; completed 8 weeks clinical training as an assistant to the Health Information Manager at The Oaks (skilled nursing facility); completed an advanced coding clinical with Novant Health.

Completed an Associate degree in Health Information Technology and graduated with honors. Final GPA was 3.925 and she was RHIT eligible in May 2019.

Earned a high school diploma at Central Davidson Senior High School.