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Essense Dean

@essensedean

Referral & Medical Records Coordinator at Christ Community Health Services – East Jackson Health Center, coordinating patient referrals and medical records.

United States

Message

What I'm looking for

I’m aiming to gain a greater understanding of implementing, planning, and evaluating health strategies to increase patients’ quality of life.

At Christ Community Health Services – East Jackson Health Center, I coordinate patient referrals, communicate with referral sources, and help ensure referrals are addressed in a timely manner. I also process referrals in eCW and maintain the confidentiality of patient information.

At Achieve Medical Weight Loss, I checked out patients, scheduled appointments, and handled payments and daily reconciliation. I also supported pharmacy inventory and dispensed prescribed medications and injections.

My background includes patient care coordination at Piedmont Health Services Inc., where I processed referrals and obtained insurance authorizations. I earned a Bachelor of Behavioral and Health Science in Community and Public Health from Middle Tennessee State University, with a minor in Family Studies.

Experience

Work history, roles, and key accomplishments

Current

Referral & Medical Records Coordinator

Current

Christ Community Health Services

Oct 2021 - Present (5 years)

Performs administrative duties including referral processing, patient registration, and insurance authorizations. Coordinates patient referrals and ensures timely communication with referral sources.

ECW Patient Registration Insurance Verification Medical Terminology Communication Skills Customer Service Microsoft Office

Check Out Receptionist

Achieve Medical Weight Loss

Apr 2021 - Jun 2022 (1 year 2 months)

Checked out patients, tracked them in Doc RX, dispensed medications and injections, and managed inventory and daily deposits.

Doc RX Inventory Management Patient Checkout Payment Processing Customer Service

Server

Waffle House

Feb 2021 - Jun 2021 (4 months)

Engaged with customers, took orders, made menu suggestions, and handled payments.

Customer Service Point of Sale Communication Skills

Patient Service Coordinator

MyEyeDr.

Sep 2020 - Dec 2020 (3 months)

Maximized patient flow, verified insurance eligibility, scheduled appointments, and balanced POS software at day end.

Patient Scheduling Insurance Verification POS Customer Service Organization

Patient Care Coordinator II: Referrals

Piedmont Health Services Inc.

Feb 2020 - Aug 2020 (6 months)

Processed incoming referrals, tracked documents, obtained insurance authorizations, and coordinated patient appointments with hospitals and specialty clinics.

Referral Processing Docutrack Insurance Authorization Communication Skills Customer Service

Patient Care Coordinator I

Piedmont Health Services Inc.

Aug 2019 - Feb 2020 (6 months)

Processed billing tickets, registered patients, handled money and deposits, and obtained referrals and prior authorizations.

Billing Patient Registration Referral Management Customer Service Communication Skills

Recreation Assistant

Adam's Place

Feb 2019 - Jun 2019 (4 months)

Led and implemented recreational activities for elderly residents in long-term care and assisted living, ensuring their quality of life.

Recreational Activities Leadership Communication Skills Elderly care

Assistant Manager

Gymboree

Jul 2018 - Feb 2019 (7 months)

Assisted the store manager in planning strategies, coordinating daily operations, tracking objectives, and maintaining inventory.

retail management Inventory Management Customer Service Sales

Education

Degrees, certifications, and relevant coursework

Middle Tennessee State University

Bachelor of Behavioral and Health Science, Community and Public Health

2014 - 2018

Grade: 3.4/4.0

Activities and societies: Dean's List, Honor's Society, Internship at St. Clair Senior Center

Bachelor of Behavioral and Health Science with a focus on Community and Public Health, and a minor in Family Studies. Graduated with a GPA of 3.4/4.0 and made the Dean's List.