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@madisonfarmer
Dedicated patient care coordinator with strong organizational skills.
I am a dedicated and organized professional with a passion for patient care and community service. With experience as a Physical Therapy Tech and currently as a Patient Experience Coordinator at Athletco Physical Therapy, I have honed my skills in patient interaction, scheduling, and administrative support. My role involves assisting patients with their needs, ensuring they feel welcomed and informed throughout their treatment journey.
Throughout my career, I have demonstrated my ability to manage multiple tasks efficiently, from handling referrals and insurance benefits to assisting therapists with marketing initiatives. My commitment to providing exceptional service has been recognized by my community, as I have been nominated for the 2024 Most Friendly Employee award and the 2024 Volunteer of The Year award by the Tecumseh Chamber of Commerce. I strive to create a positive environment for both patients and colleagues, ensuring that everyone feels valued and cared for.
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Work history, roles, and key accomplishments
Athletco Physical Therapy
Aug 2020 - Present (5 years 3 months)
Managed front office operations, including patient check-ins, co-pay collection, insurance benefit explanations, and scheduling appointments. Handled referrals, prior authorizations, workers' comp claims, and supported community marketing efforts.
Athletco Physical Therapy
Aug 2017 - Aug 2020 (3 years)
Assisted in caring for patients, demonstrating exercises and following their care plans. Supported therapists with additional clinic needs and maintained a clean therapy environment for patients.
Degrees, certifications, and relevant coursework
Certified Nursing Assistant, Nursing Assistant
2016 - 2018
Completed a certification program to become a Certified Nursing Assistant. Gained practical skills in patient care, medical terminology, and healthcare procedures.
High School Diploma, General Studies
2014 - 2018
Completed high school coursework and earned a diploma. Developed foundational academic skills and prepared for further education or career opportunities.
You can contact Madison and 90k+ other talented remote workers on Himalayas.
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