Open to opportunities

Sara Islas

@saraislas

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Experienced Patient Care Coordinator with exceptional administrative skills.

United States

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What I'm looking for

I am looking for a role that allows me to utilize my patient care skills in a supportive environment, with opportunities for growth and development.

I am an experienced Patient Care Coordinator with a strong background in administrative tasks and patient service. My expertise lies in managing complex scheduling needs and navigating various insurance plans, ensuring that patient documentation is accurate and compliant with clinic guidelines. I take pride in creating detailed patient charts and facilitating smooth intake processes, which ultimately enhance the patient experience.

Throughout my career, I have been recognized for my excellent communication skills and attention to detail. In my current role at Marketplace Physical Therapy, I perform a variety of administrative duties, including scheduling appointments and maintaining patient records. I have successfully managed over 300 inbound calls monthly, demonstrating my commitment to providing exceptional customer service and support to both patients and staff.

In addition to my administrative skills, I have experience in conflict resolution and team leadership from my time as a Shift Manager at Pizza Hut. I am dedicated to fostering a positive environment for patients and colleagues alike, and I continuously strive to improve my skills and knowledge in the healthcare field.

Experience

Work history, roles, and key accomplishments

Current

Patient Care Coordinator

Current

Marketplace Physical Therapy

Oct 2024 - Present (10 months)

Performs administrative duties such as filing paperwork, answering phones, and scheduling appointments. Assists new patients with scheduling their first visit(s), creating a chart with accurate demographics using MD referrals and/or insurance authorizations. Coordinates benefits for a wide range of insurance plans including PPO and HMO providers.

Payment Processing Medical Terminology Referral And Authorization Verification Customer Service Scheduling Insurance Verification Patient Charting Conflict Resolution

Certified Nursing Assistant

Windsor Cypress

Oct 2023 - Present (1 year 10 months)

Collaborated with team members to ensure quality patient care was delivered at all times. Demonstrated excellent customer service skills when interacting with patients, families and guests. Ensured compliance with HIPAA regulations regarding confidentiality of information.

Patient Care HIPAA)Customer Service Medical Records Team Collaboration Communication Vital Signs Electronic Health Records

Shift Manager

Pizza Hut

Jul 2021 - Present (4 years 1 month)

Greeted customers and answered phone calls quickly, providing quality service in a timely manner. Developed and maintained positive working relationships with staff, customers, and vendors. Resolved conflicts between employees or customers in a professional manner.

Customer Service Conflict Resolution Team Leadership Financial Management Inventory Management Staff Training Problem Solving Communication Time Management

Education

Degrees, certifications, and relevant coursework

Mission Career College

Associate of Science, Certiﬁed Nursing Assistant

2023 - 2023

Completed an Associate of Science degree, focusing on the essential skills and knowledge required for nursing assistance. Gained practical experience and theoretical understanding in patient care.

La Sierra University

No Degree, Pre Nursing Studies

2021 - 2022

Undertook Pre-Nursing Studies, gaining foundational knowledge relevant to the nursing field. Focused on coursework designed to prepare for a nursing career.